At a Glance
- Tasks: Drive high levels of service and manage guest relations for VIPs and long stay guests.
- Company: The Chelsea Harbour Hotel is renowned for its luxurious accommodations and exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities to build relationships with guests and VIPs.
- Other info: The position involves monitoring social media feedback and improving guest satisfaction.
- Why this job: This role offers the chance to create memorable experiences for guests in a prestigious hotel.
- Qualifications: Candidates should have a passion for personalised guest service and attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Executive, who is responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
You will be responsible for:
- Driving high levels of service, satisfaction and loyalty amongst guests and being the 'go to' person for guests and particularly VIPs.
- Being the proactive point of contact for guests, pre, during and post stay.
- Effectively leading the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
- Being the caretaker for suite guests, special occasion guests and long stay guests.
- Meeting and entertaining guests and VIPs, building relationships with them encouraging repeat custom.
- Analysing, reviewing and responding to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gaining an understanding on where and how improvements can be made.
- Monitoring, communicating and following-up guest complaints.
- Maintaining and updating guest's history and profiles with accurate information.
- Tracking and driving the hotel's guest return ratio, building a loyalty of guests.
- Refreshing and driving the VIP programme and standards and constantly reviewing performance of it.
Guest Relations Executive employer: The Chelsea Harbour Hotel
The Chelsea Harbour Hotel, located in a prime area, offers a vibrant work culture with a focus on guest satisfaction. Employees benefit from engaging with a diverse clientele, including VIPs, while contributing to the hotel's reputation for excellence.
We think you need these skills to ace Guest Relations Executive
Guest Service
Attention to Detail
Communication Skills
Relationship Building
Problem-Solving Skills
Social Media Management
Feedback Analysis
