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- Tasks: Welcome guests and ensure their stay is extraordinary while managing the hotel forecourt.
- Company: Join a prestigious hotel known for exceptional service and guest experiences.
- Benefits: Competitive salary, incentives, and a vibrant work environment.
- Other info: Dynamic role with opportunities to learn and grow in the hospitality industry.
- Why this job: Be the first and last point of contact for guests, making a lasting impression.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 26500 - 26500 £ per year.
As a Doorman, you will contribute to the guest journey from welcome to farewell and ensure guests have an extraordinary stay. You will be responsible for the safekeeping of all guest vehicles and well-organised management of the hotel forecourt.
Responsibilities:
- Greet and assist guests on arrival and departure, ensuring professional and courteous service.
- Manage the hotel forecourt, directing traffic and keeping entrances clear.
- Arrange taxis for guests and assist with luggage as needed.
- Ensure the front door is always attended as the first and last point of guest contact.
- Maintain awareness of guests, visitors, and any suspicious items in the vicinity.
- Safely manage and store guest car keys.
- Maintain cleanliness and presentation of the front entrance at all times.
- Handle parking charges and payments in line with hotel procedures.
- Support Porter and Desk Concierge duties during breaks or when required.
- Stay knowledgeable about hotel facilities, daily events, and emergency procedures.
- Report maintenance issues, concerns, or guest complaints promptly.
- Follow all Health and Safety regulations.
Doorman employer: The Chelsea Harbour Hotel
Contact Detail:
The Chelsea Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorman
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the rest of your chat and shows you're ready to contribute to that extraordinary guest journey.
✨Tip Number 2
Know your stuff! Familiarise yourself with the hotel’s facilities and any special events happening during your potential employment. This shows you’re genuinely interested and ready to assist guests with all their needs.
✨Tip Number 3
Practice makes perfect! Role-play common scenarios you might face as a Doorman, like managing traffic or assisting with luggage. This will help you feel more confident and prepared when those questions come up in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It keeps you fresh in their minds and shows you’re keen on joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Doorman
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application specifically for the Doorman role. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to manage multiple tasks while keeping a smile on your face!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go!
How to prepare for a job interview at The Chelsea Harbour Hotel
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Doorman. Familiarise yourself with the guest journey and think about how you can contribute to making it extraordinary. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Greeting
As the first point of contact for guests, your greeting sets the tone for their stay. Practice a warm and professional welcome. Think about how you would introduce yourself and what key information you might share about the hotel. A friendly smile goes a long way!
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss how you would handle various situations, like managing traffic or dealing with a guest complaint. Use examples from past experiences to demonstrate your ability to think on your feet and provide excellent service under pressure.
✨Dress the Part
First impressions matter, especially in a hospitality role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards you would uphold as a Doorman. Remember, you’re representing the hotel even before you get the job!