At a Glance
- Tasks: Welcome guests and provide exceptional customer service while managing check-ins and enquiries.
- Company: Join Millennium Hotels UK, a diverse and inclusive workplace that values your skills.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement through M Academy.
- Other info: Dynamic team atmosphere with real opportunities for growth within the hospitality industry.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Previous reception experience and excellent communication skills are essential.
The predicted salary is between 12 - 13 £ per hour.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from your fellow colleagues but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.
We are currently looking for a friendly, professional, and guest-focused Receptionist to join our Front Office team at The Chelsea Harbour Hotel.
- Role: Casual Receptionist
- Hours: Flexible shifts, including evenings and weekends
- Salary: £12.71 ph + incentives
- Location: The Chelsea Harbour Hotel, SW10 0XE
What You'll Do:
- Welcome guests and deliver exceptional customer service at all times.
- Manage check-ins, check-outs, and guest enquiries efficiently.
- Handle reservations, billing, and administrative tasks accurately.
- Build positive relationships with guests and personalise their experience.
- Resolve guest concerns professionally and effectively.
- Work closely with other departments to ensure a seamless guest journey.
What We're Looking For:
- Previous experience in a hotel reception or front office role.
- Excellent communication and customer service skills.
- A positive, professional, and approachable manner.
- Ability to remain calm and organised in a busy environment.
- Experience with Opera Cloud is desirable.
- Flexibility to work a variety of shifts.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Casual Receptionist employer: The Chelsea Harbour Hotel
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant and inclusive work culture that prioritises personal growth and professional development. As a Chef Apprentice, you will benefit from hands-on training in a luxury hospitality environment, alongside experienced chefs, while enjoying a comprehensive benefits package that includes career development opportunities, social events, and discounted accommodation worldwide. Join us to embark on a rewarding culinary journey where your passion for food and hospitality can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Chelsea Harbour Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Chelsea Harbour Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Chelsea Harbour Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Chelsea Harbour Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at The Chelsea Harbour Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Chelsea Harbour Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
