Regional Engagement Officer

Role Status: Full-time, 37 hours per week

Location: Home based, within South England or Midlands, with occasional travel for team meetings or events.

Interview stages: 1st Stage interviews will be held online (30 mins). The successful candidates will then be invited to an in-person interview at the London office (N1 7JE).

Closing date: 12th January - We reserve the right to close the advert early should we receive high volumes of applicants.

Regions: South East, South West, London, East of England, East Midlands and West Midlands.

The role requires occasional travel to attend meetings regionally and nationally, which may include overnight stays. It also involves some work outside standard office hours, as well as attendance at four staff meetings held annually in London.

Job purpose

• To develop productive working relationships with volunteers in CIHT’s Regions and Nations.
• To develop and deliver materials and membership services to support the Regions and Nations.
• To monitor and report regularly on the Regions’ performance.

Key Responsibilities of the role:

• To support the Regions in developing and delivering campaigns to recruit and retain members locally.
• To advise on the regional business planning process, and collect and collate annual returns.
• To advise the Policy & Technical team of technical issues of interest in the regions and nations.
• To monitor the regional mini-sites on CIHT’s website to ensure that they are up-to-date.
• To attend regional committee meetings to provide an update on CIHT activities, advise on regional best practice and report back to the Membership Manager on issues that require attention.
• To collate returns of quarterly accounts from regional treasurers and forward to finance (JS2) for processing.
• To maintain details of regional volunteers on the membership database.
• To collate and issue monthly membership statistics to the nominated contact in each Region.
• To encourage active use of social media to support regional engagement (I.E. LinkedIn).
• To support the Emerging Professionals Network.
• To produce the bi-weekly regional e-newsletter.
• To provide updates for the Regional Officers Handbook and other support materials.
• To organise and participate in webinars for regional committee members with particular responsibilities (e.g. Treasurers).
• To draft papers for, and participate in, Regional Panel meetings.
• To maintain the KPI reporting and support the Membership Engagement Manager with collating and presenting results if necessary.
• To respond to requests from regional volunteers for information and advice in a timely and efficient manner.
• To inform CIHT staff of progress and achievements in the Regions and Nations at staff meetings.
• Other duties within the competence of the job holder as required by the Institution.

Required Skills and Experience:

• Clear and confident communication.
• Experience coordinating events (virtual and in-person).
• Understanding of event management systems, including webinar platforms.
• Ability to work independently and as part of a team.
• Experience working with volunteers.
• Proven problem-solving and negotiation skills.
• Consistently high level of customer service delivery.
• Strong organisational and prioritisation skills to meet agreed outcomes.
• Excellent IT skills, including MS Word and Excel.
• Experience compiling and presenting data, drafting minutes and reports.
• Ability to write copy for digital communications.
• Familiarity with databases, bulk email systems, and basic web editing.
• Experience with financial monitoring and budgets.
• Background in a professional or membership organisation.

Equality and diversity statement

CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.

Our values

• Professional: An effective, high-performing and ethically focused Institution that has integrity, acts impartially and strives to do the right thing, in a fair and responsible way.
• Inclusive: An accessible Institution that values equality, diversity and inclusion by supporting all our members, regions and national groups, committees and panels.
• Collaborative: A membership body that engages with our stakeholders, supports common interests and informs and influences decision-makers.
• Progressive: An ambitious and innovative Institution committed to positive change.

How we value our people

We recognise that our people are central to our ability to deliver high-quality and professional services. We offer a welcoming working environment and a commitment to good people management, including our performance and development review process.

Learning and development

We are committed to supporting employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.

Working environment

We are a friendly team located in central London, close to transport links, in a well-resourced light and airy building.

Wellbeing support

We provide a range of benefits to support staff wellbeing: employee assistance programme (post probation), assistance with eye care costs (post probation) and opportunity to apply for flexible working hours.

Pension and life assurance provision

All employees are eligible for the statutory provision, and additionally we provide a good pension scheme with 8% employer contributions (employee contribution is minimum 5%).

Other benefits

Generous holiday allowance (27 pro rata days plus bank holidays), with option to buy/sell leave.