At a Glance
- Tasks: Support members with payroll queries and provide essential advice through our technical helpline.
- Company: Join the CIPP, a leading organisation in payroll and pensions support.
- Benefits: Enjoy remote work, competitive leave, and perks like early Fridays and volunteer days.
- Other info: Be part of a supportive team that values collaboration and continuous learning.
- Why this job: Make a real difference by helping others navigate payroll and pensions complexities.
- Qualifications: Knowledge of payroll processes and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The CIPP’s Advisory Service is the number one benefit of being with the CIPP, as polled by our members. The Advisory Service team support our members by providing essential advice, support and guidance through the technical helpline. You will be the first point of contact for our members when they have queries around technical elements of payroll, pensions and reward. As part of the Advisory team, this role works closely with the Policy and Research team, who ensure themes of queries the Advisory Service receive are covered in News Online articles published on the CIPP website.
We are looking for a person who has a comprehensive knowledge of end-to-end payroll processes. Training will be provided in areas where upskilling is required. Our members rely on the Advisory Service to solidify their understanding, to ensure compliance is met. Attention to detail and an enquiring mind is required for this role, alongside having the self-motivation to research and seek out answers. This role requires extensive reading and absorption of information which can then be relayed authoritatively in both written and oral communication. Therefore, an excellent telephone manner and writing skills are required, as the technical helpline responds to email and telephone enquiries. You will be able to demonstrate team working, with a positive attitude.
Specific responsibilities
- Operating and maintaining the CIPP’s technical advisory service (primary responsibility)
- Undertaking research and/or supporting research as requested on current operational issues within the payroll and pensions profession
- Supporting the Policy & Research Officers with statistical evidence obtained from the technical helpline
- Provide information as necessary to the Policy & Research Officer for inclusion on the CIPP website, in News Online and Professional
- Provide assistance to the Learning & Development team by proofing all technical material content when required
- Preparing articles and Q&As based on these responses for inclusion in the Institute’s member magazine, Professional
- Prepare a statistical report, to include recommendations to support the Policy and Advisory Lead’s manager report.
Candidates for this post will need to demonstrate:
- Confidence in their ability to work with members
- Enjoyment of detail involved in payroll and pensions administration, with reference to proof reading
- Resilience
- Sense of humour
- Initiative
- Flexibility
- Good levels of IT literacy.
Our Values and Mission Statement
Our values of:
- Teamwork: We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities
- Communication: Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority
- Trust and honesty: We trust our colleagues and provide a safe environment for honesty within the working environment
- The continuous pursuit of excellence: We actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues
- Professionalism: We will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner
and our Mission Statement: “Empowering and advancing the pay professions and communities through research, lifelong learning and recognition” form part of the fabric of our organisation. The job-holder will ensure they are understood and used in their day-to-day business.
Terms and Conditions:
- Salary: TBC (depending on experience)
- Working week: 37 hour working week (full-time)
- Annual leave: 26 days annual leave per annum (plus bank holidays)
- Location: Remote working
Some of our People Perks
- Hybrid working
- Pension enrolment from first day of service
- Private Medical Insurance and Cash Plan Schemes provided
- Option to buy or sell annual leave days
- Employee Assistance Programme
- Mental Health Hub
- Benefits hub, discounts across a broad range of partners
- Early Fridays, finish half an hour early every Friday
- Close-down over the annual festive period
- 1 paid volunteer day per year to give something back to the community
- Plus many more
Recruitment Process:
Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to by no later than Tuesday 26 May 2026. The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Payroll Advisory Officer in Derby employer: The Chartered Institute of Payroll Professionals (CIPP)
The CIPP is an exceptional employer, offering a supportive and collaborative work culture that prioritises teamwork and open communication. With a strong commitment to employee growth, the company provides extensive training opportunities and benefits such as hybrid working, private medical insurance, and a generous annual leave policy, making it an ideal place for those seeking a meaningful career in payroll and pensions. Additionally, the remote working flexibility allows employees to maintain a healthy work-life balance while contributing to the advancement of the pay professions.
Contact Detail:
The Chartered Institute of Payroll Professionals (CIPP) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Advisory Officer in Derby
✨Tip Number 1
Get to know the company inside out! Research the CIPP, its values, and the Advisory Service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members over the phone and via email, make sure you can explain complex payroll concepts clearly and confidently. Maybe even role-play with a friend!
✨Tip Number 3
Show off your attention to detail! During interviews or calls, highlight examples where you've successfully managed intricate payroll tasks or resolved tricky queries. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key for this role.
We think you need these skills to ace Payroll Advisory Officer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payroll Advisory Officer role. Highlight your experience with payroll processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're interested in the role and what unique qualities you bring. Be sure to mention your attention to detail and your enthusiasm for supporting our members.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and professionally. We love a good turn of phrase, so let your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures it gets to the right people. We can’t wait to hear from you!
How to prepare for a job interview at The Chartered Institute of Payroll Professionals (CIPP)
✨Know Your Payroll Inside Out
Make sure you brush up on your end-to-end payroll processes before the interview. Familiarise yourself with common queries and issues that members might face, as this will show your comprehensive knowledge and readiness to support them.
✨Practice Your Communication Skills
Since you'll be dealing with members over the phone and via email, practice articulating complex payroll concepts clearly and confidently. Consider role-playing with a friend to refine your telephone manner and written communication skills.
✨Show Off Your Research Skills
Be prepared to discuss how you would approach researching payroll and pensions topics. Think of examples where you've had to dig deep for information and how you communicated that effectively to others.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively within a team and your flexibility in taking on various tasks. Share examples from past experiences where you’ve successfully worked with others to achieve a common goal.
