We are now inviting applications to fill the following vacancy:
Job Title:Engagement Manager – North of England
Band:5
Location:Hybrid - Home/CIH office
Hours: 35 hours per week
About us
The Chartered Institute of Housing (CIH) are the professional body inspiring, equipping and supporting housing professionals to create a future in which everyone has a place to call home.
About you
If you're looking for a varied and rewarding role where you can make a real difference, we have an exciting opportunity for you to join our member engagement team and support our work across the North of England.
In this role, you will:
- Drive membership retention and growth across the North, contributing to CIH’s strategic objectives.
- Build and maintain strong relationships with housing organisations and sector partners, ensuring CIH’s products and services are well understood and aligned to the needs of the sector.
- Work closely with member groups and networks to identify opportunities to enhance our offer, including local events, webinars and other engagement activities.
- Act as a trusted point of contact for members across the North of England, sharing information, gathering feedback and championing member interests within CIH.
- Collaborate with other CIH departments to grow our offer, constantly driving high standards of customer service
You’ll be a confident communicator who enjoys building strong relationships and delivering outstanding service. Highly organised and proactive with a positive, solutions-focused approach, you’ll thrive in a collaborative and flexible team environment and be passionate about supporting the housing sector.
CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.
Closing date for applications:Sunday 13 September 2026
Interviews due to take place:Tuesday 22 and Wednesday 23 September
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Hours
35 hours per week
We want you to enjoy working at CIH, so it’s really important to us that we offer benefits that you value. Take a look below at some of the things you can take advantage of when you join us:
A good work/life balance
- 25 days holiday, plus eight bank holidays as standard (pro-rated for part-time colleagues) plus, gifted days off over Christmas and New Year
- Flexible working to accommodate your work and personal commitments – we value outcomes and recognise that everyone has a unique working style
- Access to our employee assistance programme for life’s challenges
- Policies to support you with big life changes or difficult times, such as the menopause and caring responsibilities
- Enhanced maternity and paternity packages
- Private health care with the option to purchase for family members
- Generous sick pay allowance
- Financial support for eye tests and help with the cost of glasses
- Cycle to work scheme.
Financially supporting you and your family
- Access to CIH Plus, our employee discount portal to help your salary go further
- Income protection scheme in case of an extended period of illness
- Death in service benefit equivalent to three times your salary
- Helping you save for the future by contributing to a defined contribution pension scheme.
- Full CIH membership – access all our member-exclusive content to build your housing knowledge
- A commitment to your professional development
- A flexible office space encouraging collaborative working.
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Contact Details:
The Chartered Institute of Housing Recruitment Team
