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For Companies At a Glance
- Tasks: Manage client records, support students, and optimise administrative processes in a dynamic environment.
- Company: Join the Chartered Institute of Export & International Trade, a leader in international trade education.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible role with opportunities to collaborate across departments and enhance your career.
- Why this job: Make a real difference in students' journeys while working with a supportive team.
- Qualifications: Experience in administration, strong communication skills, and proficiency in CRM systems required.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid; Trade House, Minerva business park, Lynch Wood, Peterborough, PE2 6FT, United Kingdom
EMPLOYER: The Chartered Institute of Export & International Trade
POSITION STATUS: Permanent/Full Time
LOCATION: Peterborough /Remote
The Chartered Institute of Export & International Trade (CIOE&IT) is the leading UK membership association for those working in exporting and importing. These are exciting times in international trade and we’re seeing sustained growth in the demand for our services and qualifications – as a result, our team needs to grow too. We are seeking a highly skilled Administration Coordinator to manage and deliver the client administration and student support requirements for the business.
The ideal candidate must demonstrate a robust combination of technical, interpersonal and organisational skills, adaptability, attention to detail and the ability to work collaboratively across teams to ensure a high standard of client and student service. This is primarily a remote role that will require occasional visits to our Peterborough and London offices.
JOB BRIEF
The role will be working within the Education department, and you will be responsible for the management of client interactions, data handling, record keeping and process optimisation.
RESPONSIBILITIES:
- Manage and maintain client records, interactions and communications using CRM and office.
- Respond promptly to client and student enquiries, providing guidance and support as needed within business service level agreements.
- Offer pastoral care and direct students to appropriate support.
- Streamline and optimise administrative processes for greater efficiency.
- Ensure strict compliance with relevant regulations and uphold confidentiality at all times.
- Generate invoices and chase outstanding payments.
- Ensure that all Chartered Institute policies and procedures are adhered to, reviewed and amended as appropriate, internally within the CIOE&IT and externally with clients.
- Provide clients and students with support through their journey from enquiry to completion.
- Utilise digital platforms for effective client and student engagement.
- Collaborate with colleagues and departments to deliver a cohesive support experience.
- Collaborate with all departments to ensure that the business maximises opportunities across the full range of its products and services.
- Process certificates and badges upon completion of education.
- Provide excellent customer service in line with CIOE&IT’s values.
- Perform other job-related duties as assigned within the scope of your role.
DESIRED SKILLS SET AND EXPERIENCE:
- Preference will be given to candidates who can demonstrate specific experience in similar roles within an Education setting.
- Demonstrable experience with Student Record Systems (SRS) is highly desirable.
- Strong organisational abilities – managing multiple priorities, scheduling tasks and meeting deadlines.
- Proficiency in CRM systems and office software – experience with databases, spreadsheets and document management.
- Excellent written and verbal communication – capable of communicating clearly with clients, colleagues and students.
- Experience in student or client support roles – prior exposure to handling enquiries, offering advice and providing guidance.
- Knowledge of data protection and compliance – familiarity with regulatory standards such as GDPR and best practices in confidentiality.
- Technological aptitude – comfortable using digital communication platforms, visual learning environments and video conferencing tools.
- Teamwork and collaboration – demonstrated ability to work effectively with others across various teams.
- Empathy and customer-focused mindset – patient, approachable and attentive to the diverse needs of clients and students.
- Adaptability and problem-solving – flexible in approach and resourceful in resolving challenges or unexpected situations.
NICE TO HAVE BUT NOT ESSENTIAL:
- Experience in advanced data analysis or reporting.
- Familiarity with academic policy development or quality assurance.
- Experience working with international clients or students in a multicultural environment.
- Knowledge of accessibility standards and inclusive practices in education or administration.
The Chartered Institute of Export & International Trade is committed to the Disability Confident scheme for employers.
Administration Coordinator in Peterborough employer: The Chartered Institute of Export & International Trade
Contact Detail:
The Chartered Institute of Export & International Trade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Coordinator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission. Practise common interview questions and think of examples that showcase your organisational and interpersonal skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the Administration Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at the Chartered Institute of Export & International Trade.
We think you need these skills to ace Administration Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Coordinator role. Highlight your relevant experience in client support and administration, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated with clients or students in the past.
Highlight Your Organisational Skills: The job requires strong organisational abilities, so be sure to showcase your experience in managing multiple priorities and meeting deadlines. You could mention specific tools or methods you use to stay organised and efficient in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at The Chartered Institute of Export & International Trade
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Administration Coordinator. Familiarise yourself with the responsibilities listed in the job description, especially around client interactions and data handling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Be ready to discuss your organisational abilities and experience with CRM systems. Prepare specific examples from your past roles where you've successfully managed multiple priorities or streamlined processes. This will demonstrate your capability to handle the demands of the job effectively.
✨Practice Your Communication
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more at ease during the actual interview and ensure you convey your ideas effectively.
✨Emphasise Teamwork and Adaptability
The role requires collaboration across teams, so be prepared to share examples of how you've worked well with others in the past. Highlight any experiences where you've had to adapt to changing situations or solve problems on the fly. This will show that you're not just a lone wolf but a team player who can thrive in a dynamic environment.