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For Companies At a Glance
- Tasks: Engage with members, drive transformation projects, and develop new membership offerings.
- Company: Join the Chartered Institute of Export and International Trade, a leader in global trade.
- Benefits: Enjoy a competitive salary, 25 days leave, early finishes, and professional development opportunities.
- Why this job: Make a real impact on membership experiences and shape the future of international trade.
- Qualifications: Experience in membership engagement and project management skills are essential.
- Other info: Dynamic work environment with opportunities for growth and community building.
The predicted salary is between 38000 - 43000 £ per year.
Overview
The Chartered Institute of Export and International Trade is the leading authority for importers and exporters in the UK. It empowers businesses and professionals through qualifications, training, membership support, and trade advice. In partnership with the UK government, the Institute helps shape trade standards both nationally and internationally. As of summer 2024, the Institute proudly holds Chartered status, reflecting its critical role in global trade and its commitment to raising the professional profile of its members.
Role Overview
This is an exciting time to join the Membership team as we embark on a major transformation of our membership proposition and value offering. You will play a pivotal role in supporting the redesign and delivery of our membership strategy. You will combine strong relationship-building skills with project management and business development expertise to:
- Assist in implementing transformation projects that redefine member value and proposition.
- Drive engagement and retention through innovative approaches.
- Support the development of new membership products and services aligned with our strategic goals.
This role is ideal for a proactive, team player who thrives in a dynamic environment and wants to make a tangible impact on the future of membership.
Key Responsibilities
- Membership Engagement & Relationship Management
- Help deliver an engaging end-to-end onboarding process for new members.
- Proactively engage with members to understand needs, goals, and satisfaction levels.
- Develop a sense of community through digital platforms and in-person interactions.
- Manage onboarding and renewal process and identify opportunities for upgrades and win-back campaigns.
- Transformation & Strategic Projects
- Support the Head of Membership in delivering transformation projects to enhance membership value and proposition.
- Assist in mapping and redesigning member journeys to improve engagement and retention.
- Collaborate with internal departments to implement new membership models, pricing structures, and benefits.
- Monitor project timelines, milestones, and deliverables, ensuring successful execution.
- Business Development & Growth
- Identify and pursue opportunities to grow membership through sector-specific and location-specific initiatives, and targeted campaigns.
- Contribute to the development of new membership products and services.
- Analyse engagement and market data to inform business development strategies.
- Data & Reporting
- Maintain accurate records of member interactions, engagement metrics, and satisfaction scores.
- Provide regular reports and insights to the Head of Membership to inform decision-making.
- Events & Community Building
- Attend and support member events (online and in-person) to strengthen relationships and showcase value.
Essential Skills and Experience
- Proven experience in membership, client, or customer engagement (preferably within a professional membership or trade organisation).
- Track record in project coordination or supporting transformation initiatives.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinking with strong planning and project management capabilities.
- Experience analysing engagement data and applying insights to improve outcomes.
- Familiarity with CRM systems (preferably Dynamics 365).
- Willingness to travel within the UK, including occasional overnight stays.
Desirable (Nice to Have)
- Knowledge of international trade, import/export.
- Experience in business development or transitioning members to higher-value offerings.
36.5-hour work week, with Friday early finish at 4pm
25 days annual leave plus your birthday off
Annual performance-related bonus
Employee Assistance Programme (EAP)
Opportunities for professional development
How to Apply
To apply, fill in your details below and upload your CV for review by the Talent Acquisition team. For any questions or assistance, contact our Head of Talent Acquisition, Gary Watson, at 01733 404 400 or g.watson@export.org.uk.
Member Relationship Executive employer: The Chartered Institute of Export & International Trade
Contact Detail:
The Chartered Institute of Export & International Trade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Relationship Executive
✨Tip Number 1
Get to know the company inside out! Research the Chartered Institute of Export and International Trade, their mission, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Attend industry events or webinars where you can meet current members or employees. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in relationship management and project coordination can benefit the membership team. Use examples from your past experiences to back up your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Member Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Member Relationship Executive. Highlight your experience in membership engagement and project management, and don’t forget to sprinkle in some examples that show off your relationship-building skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about membership transformation and how your background aligns with our goals. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Data Skills: Since analysing engagement data is key for this role, make sure to mention any relevant experience you have with data analysis or CRM systems. We love seeing how you’ve used insights to drive results in past roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just fill in your details and upload your CV!
How to prepare for a job interview at The Chartered Institute of Export & International Trade
✨Know Your Membership Stuff
Before the interview, dive deep into the Chartered Institute of Export and International Trade. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Relationship Skills
As a Member Relationship Executive, relationship-building is key. Prepare examples from your past experiences where you've successfully engaged with clients or members. Highlight how you identified their needs and enhanced their experience.
✨Be Ready for Project Talk
Since this role involves project management and transformation initiatives, be prepared to discuss your experience in these areas. Think of specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your strategic thinking and planning capabilities.
✨Engagement Metrics Matter
Familiarise yourself with engagement metrics and how they can inform business strategies. Be ready to discuss how you've used data in the past to improve member satisfaction or drive growth. This shows you're not just about relationships but also about results.