At a Glance
- Tasks: Engage with stakeholders to enhance international trade and customs processes.
- Company: Join the Chartered Institute of Export & International Trade, a leader in global trade.
- Benefits: Competitive salary, professional development, and opportunities to shape trade standards.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse sectors.
- Why this job: Make a real impact on international trade while building valuable relationships.
- Qualifications: Experience in customs, trade, or regulatory environments is essential.
The predicted salary is between 40000 - 50000 € per year.
The Chartered Institute of Export and International Trade is the premier association for exporters and importers, empowering organizations and individuals with the tools and knowledge required for effective, sustainable, and competitive international trade. We provide a comprehensive suite of memberships, qualifications, training, events, and advisory services for global trade professionals. In collaboration with the UK government, we set trade standards nationally and internationally.
Role Purpose
The Stakeholder Manager provides important support in assisting our programme consortium in shaping, delivering, and embedding customs and trade related change across complex multi-agency environments. This role helps to build strategic engagement with internal and external stakeholders—including government departments, border agencies, traders, logistics operators, and international partners—to support compliant, efficient, and secure trade flows. The postholder helps to ensure stakeholder needs, risks, and regulatory considerations are understood and built into programme delivery, helping to drive alignment, readiness, and adoption across the border ecosystem.
Key Responsibilities
- Assist the development of an engagement strategy and engagement plans aligned to the programme outcomes and outputs and aligned with customs, trade, and transformation objectives.
- Deliver against this strategy and plans to support the defined outcomes.
- Assist with advanced stakeholder mapping across government, industry, Northern Ireland and international trade communities.
- Provide strategic advice to the Programme on stakeholder impacts, regulatory considerations, and dependencies.
- Align stakeholder engagement with Government standards, trade agreements, and evolving customs policy.
- Enhance CIOE&IT’s profile by promoting the skills and knowledge within the business to the consortium and the wider stakeholder community.
- Build trusted relationships with key stakeholders including HMRC, carriers, freight forwarders, customs intermediaries, importers, exporters, supply-chain partners, international customs authorities and trade bodies.
- Facilitate multi-agency workshops, negotiations, and cross-border discussions to resolve issues and secure alignment.
- Act as the escalation point, supported by the Senior Stakeholder Manager, for conflicts on regulatory interpretation, operational impact, or programme delivery.
- Work with project managers, customs policy teams, operational delivery, and legal advisors to ensure stakeholder requirements are captured and reflected in programme design, operational changes, and policy.
- Support readiness assessments for new or changed customs processes, ensuring clear communication of impacts across stakeholders.
- Produce high-quality content tailored for customs and trade audiences and deliver this content and key messages to these stakeholder communities.
- Ensure clarity of messaging around regulatory changes, compliance obligations, systems migrations, and operational impacts.
- Provide guidance and direction to Programme team members both within the CIOE&IT and the wider consortium members.
- Gather insight from trade stakeholders to inform policy development and operational design.
- Track sentiment, feedback, and emerging issues across the programmes.
- Mentor junior colleagues or communications specialists involved in trade.
Experience
- Significant experience in customs, trade, border operations, regulatory environments, or international supply chain.
- Strong understanding of customs processes, import/export frameworks, trade compliance, and the wider border ecosystem.
- Proven success managing senior stakeholders across government, industry, and international partners.
- Ability to navigate complex political, regulatory, and operational landscapes.
- Excellent communication skills, able to translate technical regulatory requirements into clear, user-friendly messages.
- Skilled in negotiation, conflict resolution, and maintaining strong partnerships.
- Experience working within or alongside government (HMRC, Border Force, Defra, Cabinet Office etc.).
- Knowledge of the NI trading landscape and key stakeholder groups would be valuable, as would experience of goods moving to and from Northern Ireland.
- Knowledge of customs systems and platforms (e.g., CDS, GVMS, trade facilitation tools).
- Familiarity with international trade regulations (WCO guidelines, trade agreements, origin rules).
- Certifications in stakeholder engagement, change management, or project delivery methodologies (MSP).
Leadership: Drives direction, builds consensus, and shapes Programme culture.
Analytical Mindset: Decodes complex regulatory and operational challenges.
Resilience: Handles competing priorities and high-pressure border delivery environments.
Qualifications: Relevant trade or customs qualifications beneficial (e.g., Certificate in Customs Compliance).
Stakeholder Manager in London employer: The Chartered Institute of Export & International Trade
The Chartered Institute of Export & International Trade is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the field of international trade. With a strong commitment to employee development, we provide numerous opportunities for professional growth through training, mentorship, and engagement with key stakeholders across government and industry. Our supportive culture, combined with our pivotal role in shaping trade standards, makes us an ideal place for individuals passionate about making a meaningful impact in global commerce.
Contact Detail:
The Chartered Institute of Export & International Trade Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder Manager in London
✨Tip Number 1
Networking is key! Get out there and connect with professionals in the customs and trade sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the Chartered Institute of Export & International Trade and understanding their mission. Tailor your responses to show how your experience aligns with their goals. We want to see your passion for international trade shine through!
✨Tip Number 3
Practice your communication skills! As a Stakeholder Manager, you’ll need to convey complex information clearly. Try mock interviews with friends or use online resources to refine your messaging. We’re here to help you articulate your thoughts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your job search journey smoother together!
We think you need these skills to ace Stakeholder Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customs, trade, and stakeholder management. We want to see how your skills align with the role of Stakeholder Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication with various stakeholders, it’s crucial to demonstrate your ability to convey complex information clearly. Use examples from your past experiences where you’ve successfully communicated regulatory changes or managed stakeholder expectations.
Highlight Your Strategic Thinking:We’re looking for someone who can think strategically about stakeholder engagement. Share instances where you’ve developed engagement strategies or navigated complex political landscapes. This will show us that you can handle the multifaceted nature of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our organisation and what we stand for.
How to prepare for a job interview at The Chartered Institute of Export & International Trade
✨Know Your Stakeholders
Before the interview, research the key stakeholders relevant to the Chartered Institute of Export & International Trade. Understand their roles and how they interact within the customs and trade landscape. This will help you demonstrate your knowledge and show that you're ready to engage effectively with them.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to translate complex regulatory requirements into clear messages. Think about times when you've successfully communicated with senior stakeholders or facilitated discussions. This is crucial for a Stakeholder Manager role, so be ready to impress!
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've navigated complex regulatory environments in the past. Share specific instances where your analytical skills helped resolve issues or improve processes. This will show that you can handle the challenges of the role and contribute to continuous improvement.
✨Align with Their Values
Familiarise yourself with the mission and values of the Chartered Institute of Export & International Trade. During the interview, express how your personal values align with theirs, especially regarding sustainable and compliant international trade. This connection can set you apart from other candidates.
