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For Companies At a Glance
- Tasks: Be the friendly face for members, managing enquiries and enhancing their experience.
- Company: A leading professional body in construction management with a supportive culture.
- Benefits: Competitive salary, comprehensive benefits, and a positive work environment.
- Why this job: Join us to make a real difference in member satisfaction and engagement.
- Qualifications: Strong customer service skills and experience with CRM systems.
- Other info: Great opportunity for personal growth in a dynamic industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading professional body for construction management is seeking a Member Experience Generalist in Bracknell. In this role, you will be the first point of contact for members and customers, managing enquiries across various channels.
The ideal candidate will possess strong customer service skills, be adept at using CRM systems, and possess excellent communication abilities.
This position offers a competitive salary and a comprehensive benefits package in a supportive environment.
Member Experience Pro — Grow Membership & Delight Members in Bracknell employer: The Chartered Institute of Building (CIOB)
Contact Detail:
The Chartered Institute of Building (CIOB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Pro — Grow Membership & Delight Members in Bracknell
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think about how you can handle different types of enquiries. Role-play with a friend or family member to get comfortable with various scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and really want to join the team.
We think you need these skills to ace Member Experience Pro — Grow Membership & Delight Members in Bracknell
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to delight customers in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills like CRM experience and communication abilities that align with what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Chartered Institute of Building (CIOB)
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've gone above and beyond to help a customer or resolve an issue. This will show that you understand the importance of member satisfaction.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on any relevant software you’ve used before. If you’re not familiar with the specific system they use, do a bit of research to understand its features and benefits. This will demonstrate your proactive approach and readiness to adapt.
✨Practice Your Communication Skills
As you'll be the first point of contact for members, practice clear and concise communication. Role-play common scenarios you might encounter in the role, focusing on how to convey information effectively and empathetically.
✨Show Enthusiasm for Member Experience
Express genuine interest in enhancing member experience. Prepare to discuss ideas or strategies you think could delight members and improve their overall experience. This shows that you’re not just looking for a job, but are passionate about making a difference.
