At a Glance
- Tasks: Coordinate member services and organise engaging events across Yorkshire.
- Company: Join the Chartered Institute of Building, a leader in construction management.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance.
- Other info: Opportunities for personal development in an inclusive workplace.
- Why this job: Make a real impact while working in a supportive and flexible environment.
- Qualifications: Strong communication, organisational skills, and experience in event coordination.
The predicted salary is between 32686 - 39950 £ per year.
Location: Home based – covering West Yorkshire, South Yorkshire, Northeast Yorkshire & Humber
Working Hours: Full Time, 36 hours per week
Contract Type: Permanent
Salary: £30,805 per year
About Us
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the Role
As a Member Services & Event Coordinator, you will act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North-East Yorkshire & Humber (North of England). You will be responsible for providing corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered. You will also be responsible for organising and delivering a program of events locally including networking, CPD, new members, and upgrade workshops. We’d ideally like the successful candidate to be located around Yorkshire. The role is home based but requires travel to the hubs.
Key Responsibilities will include:
- Advise members and potential members on local activities and products available to them
- Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
- Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
- Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
- Responsibility for raising purchase orders and invoices for local events and associated income and expenditure
About You
The ideal candidate will have/ be:
- Excellent communication skills, both in written and spoken English
- Demonstrable administrative experience
- Organising and reviewing successful events within budget
- Excellent customer service, organisational, multi-tasking, and administrative skills
- Ability to work from home with minimal supervision
- Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly.
- Willing to travel and work flexible hours to meet the organisation’s needs.
Why Work For Us?
We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:
- A Competitive Salary
- Generous Benefits Package
- 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
- Private pension scheme with employer contributions and free pension advice.
- Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
- Enhanced family-friendly policies and life assurance.
- Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
Development Opportunities: Learning and development tailored to your career growth.
Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
Recognition: We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.
Member Services and Events Co-Ordinator employer: The Chartered Institute of Building (CIOB)
The Chartered Institute of Building (CIOB) is an exceptional employer, offering a supportive and flexible work environment that empowers you to make a tangible impact in the construction management sector. With a competitive salary, generous benefits, and a strong commitment to employee development and inclusivity, you'll find ample opportunities for personal and professional growth while working from home in the beautiful regions of Yorkshire. Join us to be part of a team that values diversity and recognises your contributions through our Gold Investors in People Award.
Contact Details:
The Chartered Institute of Building (CIOB) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services and Events Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Chartered Institute of Building (CIOB). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Chartered Institute of Building (CIOB) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services and Events Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Chartered Institute of Building (CIOB):Your cover letter is your chance to shine! Tell us why you want to work at The Chartered Institute of Building (CIOB) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Chartered Institute of Building (CIOB)!
How to prepare for a job interview at The Chartered Institute of Building (CIOB)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
