At a Glance
- Tasks: Assist customers with enquiries and process orders while ensuring excellent service.
- Company: Join a leading institute committed to diversity and inclusion.
- Benefits: Competitive salary, travel allowance, remote work options, and a pension contribution.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career with a Level 3 Business Administration Apprenticeship and gain valuable skills.
- Qualifications: Enthusiasm and a proactive attitude; no prior experience required.
The predicted salary is between 24436 - 24436 £ per year.
18 month fixed term contract
Salary £24,436 per annum
Plus 7.5% company pension contribution
A travel allowance which has a maximum value of £2,500 per annum
The option to split your working week between working from home and in the London office
Discretionary Bonus
We are looking for a pro-active and enthusiastic individual to join us as an Apprentice Administrator. You will be based in our Customer Support team, which prides itself in giving excellent customer service.
Role Overview:
- Dealing with enquiries and requests from customers, members, and internal staff (e.g., by telephone or email). This includes providing information on CISI’s exams, membership, and other products and services.
- Ensuring excellent customer service is provided to everyone at all times.
- Processing orders from customers or training providers (e.g., exam bookings, membership applications, applications for Statements of Professional Standing). Ensuring they are processed accurately and in accordance with CISI policy and within agreed timescales.
- Updating records to ensure the data we hold is accurate.
- Assisting with the collection of membership fees.
You will be undergoing the Level 3 Business Administration Apprenticeship which has a duration of 15 months which will help to get your career on track with the foundational skills you need to stand out and make an impact. You’ll gain a qualification that shows you’ve got what it takes to manage resources and responsibilities in line with business objectives, while developing critical communication skills.
We value the contribution that employees with different views and experience bring to the Institute and are committed to promoting equality, inclusion and diversity. We hope to receive applications from a wide range of talented people irrespective of their race, religion or belief, gender, age, gender identity, neurodiversity, disability, sexual orientation, ethnic origin, political belief, social class, relationship status or caring responsibilities.
Apprentice Administrator employer: The Chartered Institute for Securities & Investment (The CISI)
The Chartered Institute for Securities & Investment (CISI) is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong commitment to employee development, CISI provides ample opportunities for professional growth and networking within the wealth management sector, making it an ideal place for those looking to make a meaningful impact in their careers.
Contact Details:
The Chartered Institute for Securities & Investment (The CISI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with potential employers, let your passion for the role shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Apprentice Administrator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Apprentice Administrator role. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Chartered Institute for Securities & Investment (The CISI)
✨Know Your Stuff
Make sure you understand the role of an Apprentice Administrator and what it entails. Familiarise yourself with the CISI’s exams, membership, and services. This will not only help you answer questions confidently but also show your enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle enquiries and requests, as well as any challenges you've faced in delivering great service.
✨Be Proactive and Enthusiastic
The job description mentions looking for a pro-active individual. During the interview, demonstrate your enthusiasm for the role and the company. Share ideas on how you can contribute to the team and improve customer interactions, showing that you're ready to take initiative.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows your genuine interest in the position and helps you determine if it's the right fit for you.
