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- Tasks: Lead and innovate in delivering vital help and advice services for civil servants.
- Company: Join a supportive charity dedicated to enhancing the lives of civil servants.
- Benefits: Enjoy generous leave, health plans, and a friendly team culture.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Proven experience in social welfare and strong people-management abilities.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 64000 - 96000 £ per year.
The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.
We are looking for a strategic-focused Director of Help, Advice and Services with strong experience in the social welfare sector and effective people-management skills to join our Executive Team. This is an important and exciting role for the Charity. Working with a diverse, integrated team to deliver the Charity’s vision, objectives, targets and ambition for growth, the ideal candidate will have experience of leading a team across financial and wellbeing services.
In this role, you will develop and champion the Charity’s help, advice and services strategy, ensuring the Charity always offers the most effective help and that we continuously improve the customer experience and accessibility of our service offers. If this sounds like something that would motivate you, then we would like to hear from you!
In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including Boundless, a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 27 February and interviews will take place soon after. Please let us know in your application if you need any adjustments to enable you to perform to your best at the interview.
The Charity for Civil Servants is committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
You may also have experience in the following: Director of Support Services, Director of Welfare Services, Director of Customer & Community Support, Director of Advice & Wellbeing, Head of Support & Advisory Services, Director of Service Delivery, Director of Operations (Welfare & Advice), Director of Impact & Support, Chief Support Services Officer.
Director of Help, Advice and Services in London employer: The Charity for Civil Servants
Contact Detail:
The Charity for Civil Servants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Help, Advice and Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social welfare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the Charity for Civil Servants thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your people-management skills! Think of examples from your past experiences where you've successfully led a team or improved customer service. Be ready to share these stories during your interview to demonstrate your fit for the Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our supportive and inspiring team culture right from the start.
We think you need these skills to ace Director of Help, Advice and Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director of Help, Advice and Services. Highlight your experience in the social welfare sector and any relevant leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in people management and service delivery that demonstrate your strategic focus.
Show Your Passion: We love candidates who are genuinely passionate about helping others. In your application, let us know what motivates you to work in the charity sector and how you envision contributing to our mission at the Charity for Civil Servants.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our supportive and inspiring team culture right from the start.
How to prepare for a job interview at The Charity for Civil Servants
✨Know Your Stuff
Make sure you’re well-versed in the social welfare sector and the specific challenges faced by civil servants. Brush up on current trends and issues that might affect the charity's services, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in financial and wellbeing services. Be ready to discuss your approach to people management and how you foster a supportive team culture, as this role is all about collaboration and growth.
✨Demonstrate Strategic Thinking
Think about how you would develop and champion the charity’s help, advice, and services strategy. Come prepared with ideas on improving customer experience and accessibility, and be ready to discuss how you would implement these strategies effectively.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the charity’s goals, team dynamics, and future projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
