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- Tasks: Provide top-notch payroll support and ensure client satisfaction.
- Company: Join a leading outsourcing firm with a focus on teamwork.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in clients' payroll experiences while growing your skills.
- Qualifications: Experience in payroll and strong communication skills are essential.
- Other info: Opportunity to learn from experts and advance your career.
The predicted salary is between 28000 - 32000 £ per year.
Large Outsourcing firm seeks a Payroll Advisor who will be responsible for providing payroll support. You will be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
Core Duties will include:
- Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coaching and mentoring Payroll Assistants, helping them become payroll system subject matter experts.
- Working closely with payroll processors (based in India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Ideal candidates must have the following skills and experience:
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
Payroll Advisor in Manchester employer: THE CHARALLE GROUP
Contact Detail:
THE CHARALLE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Payroll Advisor role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common payroll scenarios and be ready to discuss how you’d handle client queries. Show off your communication skills and your knack for building positive relationships.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your payroll experience and customer service skills.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Payroll Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Advisor role. Highlight your previous payroll experience and any relevant qualifications like CIPP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since you'll be communicating with clients, it's essential to demonstrate your excellent interpersonal skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at THE CHARALLE GROUP
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the key processes, compliance requirements, and any recent changes in legislation. This will show that you're not just familiar with the basics but are also proactive about staying informed.
✨Showcase Your Communication Skills
Since you'll be dealing with clients and internal teams, it's crucial to demonstrate your communication skills. Practice explaining complex payroll concepts in simple terms. You might even want to prepare a few examples of how you've successfully resolved client queries in the past.
✨Team Player Vibes
This role involves working closely with others, so highlight your teamwork experience. Think of specific instances where you collaborated with colleagues or mentored someone. This will help convey that you’re not just a lone wolf but someone who thrives in a multi-skilled environment.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, how they handle client feedback, or what tools they use for payroll management. It shows you're genuinely interested and have done your homework!
