Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls and enquiries, providing first-line IT support to users.
- Company: A prestigious international law firm with a strong reputation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a brand new role and make a difference in a leading law firm.
- Qualifications: Minimum 2 years in IT support, excellent customer service, and Microsoft Office knowledge.
- Other info: Opportunity for growth in a fast-paced legal environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a successful international law firm, is looking for an experienced IT Helpdesk Analyst to look after, manage calls and enquiries and deal with all aspects of Helpdesk and First line support for the firm.
The daily tasks will involve responding to international and UK service calls from users in order to advise and guide them in use of applications and resolving any issues that arise.
Candidates should have a minimum of 2 years in a similar support role, preferably with a City law firm. You should have excellent customer service experience and a thorough knowledge of Microsoft Office Suite in order to fulfil this brand new role for the firm.
IT Helpdesk Analyst – International Law Firm – Brand New Role! in London employer: THE CHARALLE GROUP
Contact Detail:
THE CHARALLE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst – International Law Firm – Brand New Role! in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. You never know who might have a lead on that perfect IT Helpdesk Analyst role. Plus, a friendly chat can give you insights into what firms are really looking for.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on common scenarios you might face as an IT Helpdesk Analyst. Think about how you'd handle difficult users or technical issues, and be ready to share your experiences.
✨Tip Number 3
Show off your customer service skills! In interviews, highlight times when you went above and beyond to help a user. Remember, this role is all about supporting others, so let your passion for helping shine through.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities, including this brand new role at an international law firm. It’s super easy, and we’re here to help you every step of the way!
We think you need these skills to ace IT Helpdesk Analyst – International Law Firm – Brand New Role! in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Analyst role. Highlight your experience in customer service and any relevant technical skills, especially with Microsoft Office Suite. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this brand new role. Share specific examples of how you've handled support calls and resolved issues in the past. We love a good story!
Showcase Your Communication Skills: As an IT Helpdesk Analyst, communication is key. In your application, demonstrate your ability to explain technical concepts clearly and concisely. We want to know you can guide users through their queries without any hassle!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at THE CHARALLE GROUP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Office Suite and any other relevant applications. Be prepared to discuss specific features and how you've used them in past roles, especially in a helpdesk context.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user interaction, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your ability to handle difficult situations and resolve issues effectively.
✨Understand the Law Firm Environment
Research the specific challenges faced by IT in a law firm setting. Familiarise yourself with common software used in legal practices and be ready to discuss how you can support users in that environment.
✨Practice Common Helpdesk Scenarios
Anticipate typical helpdesk queries and practice your responses. This could include troubleshooting steps for common issues or how you would guide a user through a problem over the phone. Being prepared will show your confidence and expertise.
