At a Glance
- Tasks: Serve delicious food and drinks while creating a positive experience for our guests.
- Company: Join the UK's largest operator of pubs, bars, and late-night venues.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts at gyms.
- Other info: Inclusive culture that values individuality and offers excellent career growth opportunities.
- Why this job: Be part of a vibrant team that elevates the pub experience in the heart of London.
- Qualifications: No prior experience needed, just a passion for teamwork and guest satisfaction.
The predicted salary is between 13 - 16 £ per hour.
Location - Henry Holland
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
At Henry Holland, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
Can you…
- Help prepare and serve our delicious food and drinks at Henry Holland.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us…
We’re the pub that tells a story. Whether it’s a story of love, celebration, appreciation, or simple time spent together, we tell it, and we tell it in the best way possible. We offer an elevated pub experience through our freshly prepared food, handcrafted drinks, and an enjoyably unique experience from start to finish. We want the people who strive to make a difference, who can inspire our guests, and who can elevate our sites into more than just a pub.
Renamed after the BBC drama The Duchess of Duke Street, The Duchess is located a short walk from Bond Street, Marble Arch and Oxford Street stations, right in the heart of London. Our classic pub favourites crafted with an elevated twist are freshly prepared every day, our range of cocktails have been carefully curated to surprise and delight, and our signature gin is skilfully infused on-site. So, whether our guests are stopping by after a day of sightseeing, seeking a bit of relaxation after a spot of shopping, or joining for a well-deserved after-work libation, we’re just the place for it.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Henry Holland directly.
Front of House Team Member employer: The Chapter Collection
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs and bars, offering a vibrant work culture that celebrates individuality and inclusivity. As a Front of House Team Member at Henry Holland, you'll enjoy comprehensive training, flexible working hours, and a range of employee benefits including discounts at our venues and partner gyms, all while being part of a team dedicated to creating memorable experiences for our guests in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop into Henry Holland and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the vibe. This will not only help you stand out but also give you some great talking points during your interview.
✨Tip Number 2
Show off your personality! When you’re in the interview, let your true self shine through. The team at Stonegate Group values individuality, so don’t be afraid to share your unique experiences and how they can contribute to creating a positive guest experience.
✨Tip Number 3
Prepare some questions! Think about what you want to know about working at Henry Holland. Ask about team dynamics, training opportunities, or how they celebrate successes. This shows you’re genuinely interested and ready to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us. Don’t miss out on your chance to join the fun at Henry Holland!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Member role. Highlight any relevant experience or skills that show you can contribute to creating a positive guest experience at Henry Holland.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Chapter Collection
✨Know the Venue
Before your interview, take some time to familiarise yourself with Henry Holland and its unique offerings. Understand their menu, signature drinks, and the overall vibe of the pub. This will not only show your genuine interest but also help you connect better during the conversation.
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be ready to share examples of how you've successfully worked in a team before. Highlight your ability to support colleagues and create a positive atmosphere for guests, as this aligns perfectly with what they’re looking for.
✨Emphasise Guest Experience
Prepare to discuss how you can enhance the guest experience. Think of specific instances where you’ve gone above and beyond for customers. This could be through friendly recommendations or ensuring a clean and safe environment, which are crucial for this role.
✨Be Yourself
Henry Holland values individuality and inclusivity, so don’t be afraid to let your personality shine through. Share your passions and what makes you unique. This will help you stand out and show that you’d fit right into their vibrant culture.
