At a Glance
- Tasks: Lead and inspire the team to create unforgettable guest experiences.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant brand portfolio.
- Benefits: Enjoy discounts, flexible working, and access to exclusive rewards and development programmes.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a unique pub culture that values creativity and community engagement.
- Qualifications: Must be 18+ with experience in hospitality and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Team Leader
Location - Lillie Langtry
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late‑night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Lillie Langtry.
Can you…
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us… We're the pub that tells a story. Whether it’s a story of love, celebration, appreciation, or simple time spent together, we tell it, and we tell it in the best way possible. We offer an elevated pub experience through our freshly prepared food, handcrafted drinks, and an enjoyably unique experience from start to finish. We want the people who strive to make a difference, who can inspire our guests, and who can elevate our sites into more than just a pub. Named after the famous actress who was mistress to King Edward VII, the Lillie Langtry is the gem of West Brompton. From the cosy, stylish indoor bar to our two gorgeous garden terraces, and even Lillie's Lounge, our private‑hire room, perfect for big celebrations, our pub has everything our guests need for every occasion. Fresh, high‑quality food crafted by our talented chefs, carefully curated cocktails, a range of cask and craft ale, house‑infused gin, live entertainment and we also showcase all the best sport.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Lillie Langtry you must be 18 or over as the roles involves the sale of alcohol.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Lillie Langtry directly.
#J-18808-LjbffrFront of House Team Leader in London employer: The Chapter Collection - Stonegate Group
Stonegate Group is an excellent employer, offering a vibrant work culture where team leaders can thrive in their roles while enhancing guest experiences. With a focus on employee development and flexible working options, staff are encouraged to grow within the company, making it a rewarding place to build a career in hospitality.
Contact Details:
The Chapter Collection - Stonegate Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in London
✨Tip Number 1
Familiarise yourself with the Marquis of Westminster's unique offerings, such as their house-infused gin and bespoke menu. This knowledge will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the pub's identity.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlight specific instances where your actions led to improved guest experiences or operational efficiency.
✨Tip Number 3
Research the Stonegate Group and their values, particularly their commitment to creating a welcoming environment. Aligning your personal values with theirs can make a strong impression and show that you're a good cultural fit.
✨Tip Number 4
Prepare thoughtful questions about the role and the pub's vision for the future. This not only demonstrates your enthusiasm but also shows that you're serious about contributing to the team's success.
We think you need these skills to ace Front of House Team Leader in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter:In your cover letter, express your passion for creating exceptional guest experiences. Mention specific examples from your past roles where you successfully led a team or improved service quality, and explain why you want to work at Marquis Of Westminster.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Chapter Collection - Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully managed a team or improved guest satisfaction.
✨Understand the Venue's Story
Familiarise yourself with the unique story and offerings of the Marquis of Westminster. Being able to articulate what makes this pub special will show your genuine interest and help you connect with the interviewers.
✨Emphasise Guest Experience
Prepare to discuss how you would create a warm and welcoming environment for guests. Think of strategies you've used in the past to enhance customer experience and be ready to share them.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking about common challenges in a pub setting and how you would handle them, focusing on maintaining smooth operations and consistency.
