XMA in Nottingham is seeking a Service Desk Team Manager to lead and develop a team of 1st Line Analysts, driving performance and service excellence. The role involves weekly travel to Lincoln and overseeing day-to-day service desk operations to ensure high-quality support.
You'll monitor KPIs, coach staff, and work with Service Delivery Managers to meet department objectives, while supporting recruitment and onboarding of new team members.
Service Desk Team Lead – People & Performance employer: The Channel Recruiter
XMA is an excellent employer that values its employees by fostering a supportive work culture and offering opportunities for professional growth. Located in Nottingham, this hybrid role allows for a balanced work-life dynamic with three days in the office, ensuring that team members can thrive both personally and professionally while contributing to meaningful financial outcomes.
