At a Glance
- Tasks: Lead innovative projects in Managed Print & Document Services and shape future solutions.
- Company: Join XMA, a top UK tech solutions company with a collaborative culture.
- Benefits: Enjoy private healthcare, generous holiday, gym discounts, and more perks.
- Other info: Inclusive workplace committed to supporting diverse talents and career growth.
- Why this job: Make a real impact by transforming document services and enhancing customer experiences.
- Qualifications: Experience in Managed Print Services and strong communication skills required.
The predicted salary is between 75000 - 75000 £ per year.
Location: Reading, Nottingham or Manchester (hybrid working out of one of these locations)
Salary: £70,000 – £80,000 + £6,000 Car Allowance
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more
We are looking for a commercially minded and technically strong Service Portfolio Architect to join a growing team focused on Managed Print & Document Services (MPDS). This is a high-impact opportunity for someone who enjoys blending solution architecture, bid leadership, and product ownership within a customer-focused environment.
In this role, you will act as the technical authority across pre-sales engagements, complex tenders, and service portfolio development. You’ll play a key role in evolving traditional Managed Print Services into broader document-centric solutions covering workflow automation, document capture, governance, and lifecycle management.
What You’ll Be Doing:
- Pre-Sales & Solution Architecture
- Lead discovery sessions to understand customer document environments, print estates, workflows, and operational challenges.
- Design scalable, commercially viable Managed Print & Document Services solutions.
- Act as the technical authority across solution design, ensuring services are deliverable and aligned to operational capability.
- Support customer-facing engagements and provide technical leadership during solution discussions.
- Tender & Bid Leadership
- Own end-to-end solution responses for complex tenders and competitive bids.
- Develop technical solution narratives, service governance models, costing assumptions, and risk frameworks.
- Collaborate with Commercial, Finance, Service Delivery, and Sales teams to produce high-quality, compliant submissions.
- Lead internal governance and solution assurance reviews prior to submission.
- Support customer presentations, clarifications, and negotiation activity.
- Service Portfolio Ownership
- Help define and evolve Managed Print & Document Services offerings.
- Identify opportunities to expand services into document workflow, automation, capture, and information governance.
- Work with internal teams and technology partners to develop repeatable, scalable service components.
- Ensure service propositions are clearly packaged, commercially viable, and aligned to market demand.
What We’re Looking For:
- Essential Experience
- Strong experience and knowledge with vendors such as PaperCut and Tungsten, or similar technologies.
- Strong background in Managed Print Services, Document Management, or related service environments.
- Experience leading pre-sales solution design and complex tender responses.
- Proven ability to work across technical, commercial, and operational stakeholders.
- Strong customer-facing communication and presentation skills.
- Experience producing structured proposals, governance frameworks, and solution documentation.
- Commercial awareness with exposure to costing, pricing assumptions, and risk management.
- Exposure to public sector or regulated industry tenders.
- Ability to operate in deadline-driven bid environments.
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation.
As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
Service Portfolio Architect (Managed Print & Document Services) in Reading employer: The Channel Recruiter
XMA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, generous holiday allowances, and unique perks like Free Fuel Fridays. With a strong focus on collaboration and innovation, employees are empowered to shape the future of Managed Print and Document Services in a supportive, inclusive environment that values diverse perspectives and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Portfolio Architect (Managed Print & Document Services) in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Portfolio Architect role.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous work in Managed Print Services and Document Management. When you get the chance to chat with potential employers, let them see what you can do!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to pre-sales solution design and tender management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Service Portfolio Architect (Managed Print & Document Services) in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Managed Print Services and Document Management. We want to see how your skills align with the role of Service Portfolio Architect, so don’t hold back!
Showcase Your Technical Skills:Since this role requires a strong technical background, be sure to include specific examples of your experience with vendors like PaperCut and Tungsten. We love seeing how you’ve tackled complex challenges in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Tech Inside Out
As a Service Portfolio Architect, you’ll need to demonstrate your strong knowledge of technologies like PaperCut and Tungsten. Brush up on these tools and be ready to discuss how they can be integrated into Managed Print Services solutions.
✨Master the Art of Storytelling
When discussing your experience with pre-sales solution design and complex tenders, use storytelling to illustrate your successes. Share specific examples of challenges you faced, how you approached them, and the positive outcomes that resulted.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Be prepared to talk about your experience collaborating with Commercial, Finance, and Sales teams. Highlight how you’ve successfully led cross-functional projects and ensured high-quality submissions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in deadline-driven environments. Think of examples where you had to manage risks or adapt your approach under pressure, and be ready to explain your thought process.
