Job title: Onsite Support Analyst
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Location: South Mimms
Full time
Salary: £30,000 - £35,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an Onsite Support Analyst to provide hands-on technical support in South Mimms. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
What You'll Be Doing:
Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnosing and resolving hardware, software and connectivity issues.
Managing incidents and service requests through to resolution in line with SLAs and KPIs.
Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalating complex incidents where required and working closely with wider technical teams.
Maintaining asset records, support documentation and knowledge base articles.
Supporting meeting room technology, collaboration tools and AV equipment.
Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Looking For
Essential
Experience in an IT Support, Deskside Support or Onsite Support role.
Knowledge of:
Windows 10 & 11
Microsoft 365
Active Directory
Azure AD
Intune & Autopilot
ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS and Enhanced DBS clearance.
Desirable
ITIL knowledge or certification.
Microsoft certifications.
Experience supporting Microsoft Surface Hub and AV technologies. xgikmsk
Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2nd line support engineer, technical support engineer, onsite support analyst...
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