At a Glance
- Tasks: Provide hands-on IT support for desktops, laptops, and mobile devices in Central London.
- Company: Join a dynamic team in a leading IT support company.
- Benefits: Enjoy private healthcare, pension, gym discounts, and generous holiday allowance.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference by delivering excellent customer service and solving tech issues.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job title
Onsite Support Analyst
Location
- Central London
- Full time
Salary
£Competitive
Benefits
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an
Onsite Support Analyst to provide hands‑on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
What You'll Be Doing
- Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
- Diagnosing and resolving hardware, software and connectivity issues.
- Managing incidents and service requests through to resolution in line with SLAs and KPIs.
- Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
- Escalating complex incidents where required and working closely with wider technical teams.
- Maintaining asset records, support documentation and knowledge base articles.
- Supporting meeting room technology, collaboration tools and AV equipment.
- Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Looking For
Essential
- Experience in an IT Support, Deskside Support or Onsite Support role.
• Knowledge of
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- Service Now or similar ticketing tools
- Experience managing support tickets and working to SLAs.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to obtain BPSS and Enhanced DBS clearance.
Desirable
- ITIL knowledge or certification.
- Microsoft certifications.
- Experience supporting Microsoft Surface Hub and AV technologies.
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
- #J-18808-Ljbffr
Onsite IT Support Analyst employer: The Channel Recruiter
As a leading IT reseller based in Central London, we pride ourselves on fostering a vibrant work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, uncapped commission, and comprehensive support for personal and professional growth, making it an ideal environment for those looking to thrive in technology sales. Join us to be part of a dynamic team where your contributions are valued and rewarded.
