At a Glance
- Tasks: Provide hands-on IT support for desktops, laptops, and mobile devices in Central London.
- Company: Join a dynamic team in a leading IT support company.
- Benefits: Enjoy private healthcare, pension, gym discounts, and generous holiday allowance.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference by delivering excellent customer service and solving tech issues.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job title
Onsite Support Analyst
Location
- Central London
- Full time
Salary
£Competitive
Benefits
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an
Onsite Support Analyst to provide hands‑on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
What You'll Be Doing
- Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
- Diagnosing and resolving hardware, software and connectivity issues.
- Managing incidents and service requests through to resolution in line with SLAs and KPIs.
- Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
- Escalating complex incidents where required and working closely with wider technical teams.
- Maintaining asset records, support documentation and knowledge base articles.
- Supporting meeting room technology, collaboration tools and AV equipment.
- Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Looking For
Essential
- Experience in an IT Support, Deskside Support or Onsite Support role.
• Knowledge of
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- Service Now or similar ticketing tools
- Experience managing support tickets and working to SLAs.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to obtain BPSS and Enhanced DBS clearance.
Desirable
- ITIL knowledge or certification.
- Microsoft certifications.
- Experience supporting Microsoft Surface Hub and AV technologies.
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
- #J-18808-Ljbffr
Onsite IT Support Analyst employer: The Channel Recruiter
As a leading IT reseller based in Central London, we pride ourselves on fostering a vibrant work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, uncapped commission, and comprehensive support for personal and professional growth, making it an ideal environment for those looking to thrive in technology sales. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Channel Recruiter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Channel Recruiter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Channel Recruiter!
✨Direct Apply to The Channel Recruiter
Let's not forget to apply directly through the The Channel Recruiter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Channel Recruiter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Channel Recruiter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Channel Recruiter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
