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For Companies At a Glance
- Tasks: Lead a busy helpdesk team and ensure top-notch customer service.
- Company: Reputable IT service provider based in Livingston.
- Benefits: Private healthcare, gym discounts, and flexible working hours.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Strong management skills and a passion for IT.
- Other info: Enjoy a hybrid working model with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A reputable IT service provider based in Livingston is seeking an IT Support Team Leader to manage a busy helpdesk team of 10-12 individuals.
Responsibilities include:
- Ensuring high levels of customer service
- Helping resolve incidents efficiently
- Delivering performance reviews
The ideal candidate will have strong management skills and a keen interest in IT, with flexible working hours from Monday to Friday. The role offers a hybrid working opportunity, along with competitive benefits including private healthcare and gym discounts.
IT Support Team Lead - Hybrid (10-12 Staff) in Livingston employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead - Hybrid (10-12 Staff) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an IT Support Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your management skills and be ready to discuss how you've led teams in the past. We want to hear about your experiences in resolving incidents and ensuring top-notch customer service.
✨Tip Number 3
Show off your passion for IT! During interviews, share your enthusiasm for technology and how it drives you to improve team performance. This will help you stand out as a candidate who truly cares about the field.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Team Lead - Hybrid (10-12 Staff) in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management skills and IT experience. We want to see how you've led teams before and tackled challenges in a busy helpdesk environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can ensure high levels of customer service. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved incidents efficiently in the past. We love candidates who can think on their feet and deliver results under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Stuff
Make sure you brush up on your IT knowledge and the specific technologies the company uses. Familiarise yourself with common helpdesk issues and solutions, as well as any relevant management tools. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you resolved conflicts, motivated your team, or improved performance. Being able to articulate your management style and successes will set you apart.
✨Customer Service is Key
Since the role involves ensuring high levels of customer service, be ready to discuss your approach to customer satisfaction. Share specific instances where you went above and beyond to help a client or improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive nature!
