At a Glance
- Tasks: Lead and mentor a dynamic helpdesk team to ensure top-notch IT support.
- Company: Join XMA, a forward-thinking company in Livingston with a vibrant culture.
- Benefits: Enjoy a competitive salary, work-life balance, and opportunities for professional growth.
- Other info: Flexible working hours with a focus on team development and performance.
- Why this job: Make a real difference by driving incident resolution and enhancing customer satisfaction.
- Qualifications: Proven leadership skills and experience in IT support are essential.
The predicted salary is between 28350 - 34650 £ per year.
XMA in Livingston is seeking an IT Support Team Leader to mentor and manage a busy helpdesk team of 10–12.
You will drive incident resolution, coach staff and maintain strong customer relationships to ensure SLAs are met.
The role requires overseeing 1–2–1s and performance reviews, with responsibilities across phone, email and ticket-system communications.
Working hours are Monday–Friday, 8.5 hours between 7am and 6pm.
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IT Support Team Lead: Coach 10-12, Drive SLA in Livingston employer: The Channel Recruiter
As a leading IT reseller based in Central London, we pride ourselves on fostering a vibrant work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, uncapped commission, and comprehensive support for personal and professional growth, making it an ideal environment for those looking to thrive in technology sales. Join us to be part of a dynamic team where your contributions are valued and rewarded.
