At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join XMA, a leading tech company with a supportive culture.
- Benefits: Enjoy private healthcare, 25 days holiday, gym discounts, and more.
- Other info: Inclusive workplace with great growth opportunities and support for all.
- Why this job: Kickstart your IT career while working remotely during flexible hours.
- Qualifications: Customer service experience; tech interest is a plus, training provided.
Please make sure you read the following details carefully before making any applications.
SALARY: £30,000 per annum
Location: Nottingham
SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings.
Schedule: 7pm – 7am (4 days on and 4 days off)
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
As an L1 Service Desk Analyst, you\'ll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You\'ll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts.
JOB SPECIFICATION: L1 Service Desk Analyst
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems, pro-active when dealing with user issues
Support users in the use of computer equipment by providing necessary training and advice
Answer / respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner
Adhere to other service management policies and processes relevant to the role, including change and release management, availability management and security management
Act as a ‘service representative’ for appointed service(s), in particular take responsibility for maximising Technical Analyst’s ability to resolve incidents and requests for appointed services
Assist with specified maintenance and operational procedures
REQUIREMENTS: L1 Service Desk Analyst
We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you!
We are also happy to consider applicants with a strong customer service background who has an interest in IT – full training will be provided.
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools
L1 Service Desk Analyst (Out of hours) in Nottingham employer: The Channel Recruiter
XMA is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary of £30,000 per annum alongside comprehensive benefits such as private healthcare, a generous holiday allowance, and unique perks like Free Fuel Fridays. With a strong commitment to inclusivity and support for all employees, particularly those with disabilities, XMA fosters a collaborative work culture that empowers individuals to thrive while working remotely in a flexible schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land L1 Service Desk Analyst (Out of hours) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at XMA. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for tech! During interviews, share any personal projects or experiences that highlight your interest in IT. It’s a great way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace L1 Service Desk Analyst (Out of hours) in Nottingham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in an L1 Service Desk Analyst and help you tailor your application to match our needs.
Show Off Your Customer Service Skills:Since this role is all about helping users with their tech issues, highlight any customer service experience you have. We want to see how you’ve gone above and beyond to assist others, so don’t hold back!
Be Yourself in Your Cover Letter:Your cover letter is your chance to let your personality shine through. Share why you’re interested in the role and how your background makes you a great fit. We love seeing genuine enthusiasm!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around common IT issues and tools like Ivanti or Service Now. Being able to discuss these confidently will show that you’re ready to tackle the challenges of a Service Desk Analyst.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained a positive attitude, even under pressure.
✨Understand the Company Culture
Research XMA and their values. Knowing about their commitment to inclusivity and support for employees can help you align your answers with what they value in a candidate. It shows you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific technical issues or customer interactions. Practise articulating your thought process clearly and logically, as this will reflect your problem-solving skills.
