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- Tasks: Lead a dynamic IT support team and ensure top-notch customer service.
- Company: Join XMA, a leading tech company with a strong reputation for excellence.
- Benefits: Enjoy private healthcare, pension, 25-30 days holiday, and gym discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing a helpdesk team and a passion for IT.
- Other info: Hybrid work available and opportunities for career growth.
The predicted salary is between 28000 - 32000 £ per year.
JOB TITLE: IT Support Team Leader Location: Livingston SALARY: £28,000 – £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION: Livingston – Hybrid JOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests. KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader
IT Support Team Leader employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. Think about how you can showcase your experience managing a helpdesk team and delivering top-notch customer service.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during interviews. This will help you stand out as a candidate who’s not just experienced but also committed to professional growth.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to highlight why you’re the perfect fit for the IT Support Team Leader position.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Team Leader role. Highlight your management experience and any relevant IT support skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved customer service in previous roles.
Show Your Passion for IT: Let us know about your interest in IT! Whether it’s through personal projects, previous jobs, or just a love for technology, showing your enthusiasm can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Team Dynamics
Before the interview, think about how you would manage a team of 10-12 individuals. Be ready to discuss your leadership style and how you foster collaboration and communication within a busy helpdesk environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues efficiently and maintain strong relationships with clients, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research XMA and understand their values, especially their commitment to inclusivity and support for employees. This will help you align your answers with their culture and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a team member struggling with performance or a high-pressure incident. Think through your responses and be ready to explain your thought process clearly.
