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- Tasks: Provide onsite IT support, device installations, and assistive tech setup for users.
- Company: Join XMA, a diverse and inclusive employer committed to employee wellbeing.
- Benefits: Enjoy flexible benefits, private medical care, 25+ days holiday, and generous bonuses.
- Why this job: Be the face of tech support, helping users stay connected in a supportive environment.
- Qualifications: 1+ year of IT support experience and a full UK driving licence required.
- Other info: Participate in a Guaranteed Interview Scheme for candidates with disabilities.
Location: Customer Site (University of Leeds + 80-mile radius)
Contract: 12 Months (with potential extension)
Driving Licence Required
We're looking for a friendly, proactive IT Support Analyst to join our Helpdesk team onsite, providing deskside support, device installations, and assistive tech setup across Leeds and nearby areas. You’ll be the face of tech support for end users — helping them stay connected and productive.
What You’ll Be Doing:
- Onsite device setup, hardware swaps, replacements, and handovers
- Supporting users with assistive technology and accessibility
- Working across multiple locations (up to 75 device installs)
- Providing excellent customer service in person
What We’re Looking For:
- 1+ year of IT support experience
- Strong communication skills and a positive attitude
- Ability to work independently and as part of a team
- Basic understanding of Linux, hardware builds, and troubleshooting
- Full UK driving licence
Why Join XMA?
We offer industry-leading training, private medical for you and your family, 25+ days holiday, wellbeing support, flexible benefits (including an electric car scheme and gym discounts), generous bonuses, and plenty of recognition for great work.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.
IT Support Analyst employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and assistive tech mentioned in the job description. Being able to discuss your experience with these tools during an interview will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you can convey technical information clearly and concisely, as well as how to handle difficult situations with a positive attitude.
✨Tip Number 3
Make sure you have a solid understanding of basic Linux commands and troubleshooting techniques. Brush up on these skills before the interview, as they are essential for the role and will demonstrate your technical competence.
✨Tip Number 4
If you have a driving licence, be prepared to discuss your availability to travel across the Leeds area. Highlight any previous experience you have working in multiple locations, as this will show your flexibility and commitment to the role.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any roles where you've provided deskside support or worked with assistive technology. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your strong communication skills and positive attitude, as well as your ability to work independently and as part of a team.
Showcase Technical Skills: Include any technical skills related to Linux, hardware builds, and troubleshooting in your application. If you have certifications or training in these areas, be sure to mention them as they will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Support Analyst.
How to prepare for a job interview at The Channel Recruiter
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, especially in areas like hardware setups and troubleshooting. You might be asked to solve a technical problem on the spot, so brush up on your Linux knowledge and any relevant hardware skills.
✨Demonstrate Excellent Customer Service
Since you'll be the face of tech support, it's crucial to showcase your communication skills and positive attitude. Think of examples where you've provided exceptional customer service, especially in challenging situations.
✨Highlight Your Teamwork Abilities
This role requires both independent work and collaboration. Prepare to share experiences where you successfully worked as part of a team, as well as instances where you took the initiative on your own.
✨Know the Company and Its Values
Research the company’s commitment to diversity and inclusion, as well as their employee benefits. Being able to articulate why you want to work for them and how you align with their values can set you apart from other candidates.
