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- Tasks: Provide IT support and technical assistance across schools and colleges in Surrey and Croydon.
- Company: Leading Education IT Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and make a difference in the education sector with your tech skills.
- Qualifications: Experience in IT support, networking, and strong communication skills required.
- Other info: Full clean driver's license needed; thrive in a fast-paced, customer-focused role.
The predicted salary is between 26799 - 32000 £ per year.
We are seeking a dedicated and technically proficient Field Engineer to join a leading Education IT MSP (Managed Service Provider). This role involves providing comprehensive IT support and technical assistance across various client sites within the Education Sector, ensuring smooth operation of network and hardware systems.
The successful candidate will possess strong communication skills (English language as a first language), a solid understanding of computer networking, Security, IT Hardware, MS and Cloud Systems, and experience with a range of operating systems and support tools. This position offers an excellent opportunity to develop your career within a dynamic and innovative organisation.
Job Description
- Install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and network infrastructure.
- Provide technical support to end-users via help desk platforms such as ServiceNow, Jira, or BMC Remedy.
- Troubleshoot software issues including Microsoft Windows Server, Active Directory, DNS, VPNs, firewalls, TCP/IP protocols, and LAN/WAN connectivity.
- Assist with desktop support tasks such as installing software (Microsoft Office), managing user accounts in Active Directory, and resolving hardware faults.
- Conduct analysis of system performance and identify potential improvements or security vulnerabilities.
- Support remote users through VPN connections and ensure secure access to corporate resources.
- Document technical procedures and support activities accurately for future reference.
- Collaborate with internal teams to resolve complex technical issues efficiently and professionally.
- Maintain up-to-date knowledge of emerging technologies relevant to the organisation's infrastructure.
About you
- Onsite IT Technical Engineer/ IT Field Engineer with experience working in Schools, Colleges and Universities.
- Experience dealing with customers face to face, problem solving and reassuring customers. Knowledge of educational IT equipment is a huge advantage.
- Proven experience with computer networking, LAN, TCP/IP, DNS, VPN, firewall configuration, and troubleshooting.
- Strong understanding of operating systems including Windows, macOS, and Linux environments.
- Proficiency in managing Microsoft Windows Server, Active Directory, SCCM, and related enterprise tools.
- Familiarity with hardware components and troubleshooting physical device issues.
- Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to perform detailed analysis using tools like Analysis skills to diagnose complex problems effectively.
- Knowledge of software deployment tools like SCCM and scripting basics is advantageous.
- Strong organisational skills with the ability to prioritise multiple tasks efficiently.
This role is ideal for candidates passionate about IT support who thrive in fast-paced environments requiring both technical expertise and excellent customer service skills. The position offers opportunities for professional growth within a supportive organisation committed to technological excellence.
A full and Clean Drivers Licence is also required.
IT Field Engineer in Guildford employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in Guildford
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events to connect with professionals in the field. You never know who might be looking for an IT Field Engineer like you!
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to IT support and education technology to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical questions and scenarios you might face as a Field Engineer. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream job. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Field Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your experience with computer networking, operating systems, and any relevant technical support you've provided in educational settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your customer service skills and any experience with ticketing systems.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific tools and technologies you’ve worked with, like Active Directory, VPNs, or any troubleshooting you've done. We love seeing candidates who can demonstrate their expertise!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer networking, operating systems, and IT hardware. Be ready to discuss specific technologies like Windows Server, Active Directory, and VPNs. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face interaction with clients, be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving abilities and how you reassure customers during technical difficulties.
✨Familiarise Yourself with Ticketing Systems
If you have experience with platforms like ServiceNow, Jira, or BMC Remedy, make sure to mention it. If not, do a bit of research on how these systems work. Being able to talk about incident management will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or customer interactions. Think through some scenarios beforehand and practice articulating your thought process. This will demonstrate your analytical skills and ability to think on your feet.
