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- Tasks: Manage customer relationships and provide top-notch hardware support in a hybrid role.
- Company: Dynamic company in Livingston with a focus on customer service excellence.
- Benefits: Private healthcare, pension, 25-30 days holiday, gym discounts, and more.
- Other info: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Join a supportive team and enhance your skills while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 p/a
Location: Livingston
Setting: Hybrid / 2 days working from home after probation
Benefits:
- Private Healthcare
- Pension
- 25 days holiday rising to 30 over 5 years
- Group life insurance
- Income protection
- Gym Discounts
- Free Fuel Fridays
- Employee of the Quarter
- Employee Referral programme
Overview:
We have an exciting opportunity for a DMAAS Analyst at our office in Livingston. This hybrid role involves managing relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals.
Responsibilities:
- Maintain a high degree of customer service for all support queries and take ownership of user problems.
- Support users/customers in all hardware support returns and repairs processes and the management of supply new equipment or collecting old equipment.
- Answer and respond to calls according to process and policy and resolve issues directly.
- Act as a 'service representative' for appointed services and take responsibility for ensuring the customer journey exceeds expectation.
- Manage the day-to-day operation of the team and the allocation and management of workload delivering against agreed SLAs.
- Work with the Hardware Support Manager to develop and improve process and manage customer relationships.
Qualifications:
- Administrator or Customer Service professional with excellent communication skills and a strong attention to detail.
- Experience using call tracking/ticketing systems and following call-handling procedures.
- Accurate and efficient data entry, with the ability to clearly summarise and update incidents.
- Strong communication skills, keeping customers and stakeholders informed throughout.
- Ability to assess issues and negotiate appropriate resolutions.
- Professional, confident telephone manner with clear and positive tone.
- Excellent written English, with strong grammar and attention to detail.
- Team player with the ability to build effective working relationships.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
DMAAS Administrator employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DMAAS Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to show off your skills, especially in customer service and communication.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace DMAAS Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DMAAS Analyst role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your written application reflects that. Use clear language, proper grammar, and a positive tone. We love seeing candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Stuff
Before the interview, make sure you understand the role of a DMAAS Analyst inside out. Familiarise yourself with customer service principles, hardware support processes, and any relevant call tracking systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. Remember, a professional and positive tone can make a huge difference during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've assessed issues and negotiated resolutions. Think of scenarios where you took ownership of a problem and how you managed to exceed customer expectations. This will highlight your ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer relationships, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.