At a Glance
- Tasks: Deliver outstanding customer experiences and manage inquiries in a fast-paced environment.
- Company: Join XMA, a leading UK tech solutions company with a supportive culture.
- Benefits: Enjoy private healthcare, pension, 25-30 days holiday, gym discounts, and more.
- Other info: Hybrid working available after training, with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers achieve their goals with technology.
- Qualifications: Strong customer service skills and confident communication abilities required.
Salary: £25,000 p/a
Location: Nottingham (3 days in the office, 2 days WFH, Monday – Friday)
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham.
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key Responsibilities:
- Answer incoming customer phone calls
- Respond to customer emails in a professional and timely manner
- Log, update and manage tickets within the ticketing system
- Add updates to internal trackers and records
- Handle and respond to customer complaints
- Escalate complex or urgent issues to the appropriate team
- Provide a high standard of customer service at all times
Skills and Experience:
- Strong customer service skills
- Good administrative and organisational skills
- Confident written and verbal communication
- Ability to manage multiple tasks and prioritise effectively
- Comfortable using IT systems and maintaining accurate records
Working Pattern:
- 7.5 working hours per day plus a 1-hour lunch break
- Shifts between 8:00am and 6:00pm
- No weekend work
- Office-based 5 days per week during initial training period
- Hybrid working available after training, with 3 days in the office and 2 days working from home
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Keywords: Customer Service, Customer service Advisor, Customer Service Agent, Customer service Analyst
Customer Service Representative employer: The Channel Recruiter
XMA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, generous holiday allowances, and unique perks like Free Fuel Fridays. Our supportive work culture in Nottingham fosters collaboration and inclusivity, ensuring that every team member can thrive while delivering outstanding customer experiences in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on XMA. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or resolving complaints during the interview.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your skills and experiences, and don’t be afraid to show your enthusiasm for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like strong customer service skills and effective communication.
Show Your Passion:In your application, let us know why you're passionate about delivering outstanding customer experiences. Share any specific examples of how you've gone above and beyond for customers in the past.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your writing to show us you’re the proactive and personable candidate we’re after.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Channel Recruiter
✨Know the Company Inside Out
Before your interview, take some time to research XMA. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong customer service skills. Think of specific situations where you went above and beyond for a customer or successfully resolved a complaint. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an irate customer or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This shows that you’re engaged and serious about the position, plus it gives you a chance to assess if XMA is the right fit for you.
