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- Tasks: Provide IT support and technical assistance across various client sites in the education sector.
- Company: Leading Education IT Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and make a real difference in educational IT support.
- Qualifications: Experience in networking, operating systems, and excellent communication skills required.
- Other info: Fast-paced role with opportunities for professional growth and learning.
The predicted salary is between 26799 - 32000 £ per year.
We are seeking a dedicated and technically proficient Field Engineer to join a leading Education IT MSP (Managed Service Provider). This role involves providing comprehensive IT support and technical assistance across various client sites within the Education Sector, ensuring smooth operation of network and hardware systems. The successful candidate will possess strong communication skills (English language as a first language), a solid understanding of computer networking, Security, IT Hardware, MS and Cloud Systems, and experience with a range of operating systems and support tools.
Job Description:
- Install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and network infrastructure.
- Provide technical support to end-users via help desk platforms such as ServiceNow, Jira, or BMC Remedy.
- Troubleshoot software issues including Microsoft Windows Server, Active Directory, DNS, VPNs, firewalls, TCP/IP protocols, and LAN/WAN connectivity.
- Assist with desktop support tasks such as installing software (Microsoft Office), managing user accounts in Active Directory, and resolving hardware faults.
- Conduct analysis of system performance and identify potential improvements or security vulnerabilities.
- Support remote users through VPN connections and ensure secure access to corporate resources.
- Document technical procedures and support activities accurately for future reference.
- Collaborate with internal teams to resolve complex technical issues efficiently and professionally.
- Maintain up-to-date knowledge of emerging technologies relevant to the organisation's infrastructure.
About you / Qualifications:
- Proven experience with computer networking, LAN, TCP/IP, DNS, VPN, firewall configuration, and troubleshooting.
- Strong understanding of operating systems including Windows, macOS, and Linux environments.
- Proficiency in managing Microsoft Windows Server, Active Directory, SCCM, and related enterprise tools.
- Familiarity with hardware components and troubleshooting physical device issues.
- Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to perform detailed analysis using tools to diagnose complex problems effectively.
- Knowledge of software deployment tools like SCCM and scripting basics is advantageous.
- Strong organisational skills with the ability to prioritise multiple tasks efficiently.
This role is ideal for candidates passionate about IT support who thrive in fast-paced environments requiring both technical expertise and excellent customer service skills. The position offers opportunities for professional growth within a supportive organisation committed to technological excellence.
A full and Clean Drivers License is also required.
IT Field Engineer in City of London employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in City of London
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, troubleshooting successes, and any relevant certifications. This will give you an edge and demonstrate your hands-on experience to hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and scenarios you might face as an IT Field Engineer. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and don’t hesitate to submit your application directly for the best chance at landing that dream role.
We think you need these skills to ace IT Field Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your experience with computer networking, operating systems, and any relevant technical skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves explaining technical concepts to non-technical users, make sure your application reflects your communication skills. Use clear language and avoid jargon where possible. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer networking, operating systems, and troubleshooting techniques. Be ready to discuss specific experiences where you've resolved technical issues, especially with Windows, macOS, and Linux.
✨Practice Your Communication Skills
Since you'll be explaining complex tech concepts to non-technical users, practice how you can simplify your explanations. Consider role-playing with a friend or family member to get comfortable with this.
✨Familiarise Yourself with Ticketing Systems
Get to know the ticketing systems mentioned in the job description, like ServiceNow or Jira. If you have experience with them, prepare examples of how you've used these tools to manage incidents effectively.
✨Show Your Passion for IT Support
Demonstrate your enthusiasm for IT support during the interview. Share stories about how you’ve gone above and beyond to help users or improve systems, and express your eagerness to grow within the field.
