At a Glance
- Tasks: Support customers through their device repair journey and ensure a smooth experience.
- Company: Growing tech business with a focus on customer interaction.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to learn and grow in the tech industry.
- Why this job: Join a tech-savvy team and make a difference in customer satisfaction.
- Qualifications: Customer-facing experience and strong communication skills preferred.
The predicted salary is between 24800 - 24800 € per year.
Salary: Up to £24,800 per annum
Location: Manchester (Onsite M40 5BP)
Working Hours: Monday Friday, 9:00am 5:30pm
Job Type: Full-time, Permanent
About the Role
We are working with a growing technology business seeking a Repairs Administrator to join their team. This is an excellent opportunity for someone who enjoys customer interaction and has an interest in consumer technology. In this role, you will act as a key point of contact for customers, supporting them throughout the device repair journey - from initial enquiry through to completion. You will play a vital role in ensuring a smooth, efficient, and positive customer experience.
Key Responsibilities
- Act as the main point of contact for customers regarding device repairs
- Arrange and coordinate device collections and returns
- Liaise with internal teams including technical, sales, and accounts departments
- Accurately record and maintain customer and repair data
- Organise couriers and track deliveries
- Support inventory checks within the repairs function
- Assist with invoicing and reporting for key client accounts
- Provide ongoing updates and support to customers throughout the repair process
About You
- Previous experience in a customer-facing or administrative role (preferred)
- Strong communication skills with the ability to build rapport easily
- Excellent attention to detail and organisational skills
- Comfortable working in a fast-paced environment
- A genuine interest in technology (particularly smartphones, tablets, or similar devices)
- Confident using systems and maintaining accurate records
Additional Requirements
- GCSEs (or equivalent) in English and Maths
- A proactive and positive attitude with a willingness to learn
- Strong interpersonal skills - approachable, empathetic, and solution-focused
Administrator employer: The Channel Recruiter
Join a dynamic technology business in Manchester as a Repairs Administrator, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring you can advance your career while enjoying a competitive salary and a positive work environment. Our commitment to customer satisfaction and innovation makes us an excellent employer for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers, it's crucial to convey information clearly and confidently. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and makes it easier for us to track your progress.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any admin roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're interested in the Repairs Administrator role and how your passion for technology can benefit our team. Keep it friendly and engaging – we love personality!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to mention any relevant experiences where you’ve built rapport with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Stuff
Make sure you brush up on the latest in consumer technology, especially smartphones and tablets. Being able to chat confidently about devices will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts. Use clear examples from past experiences where you’ve successfully communicated with customers or resolved issues.
✨Be Organised
Prepare a list of questions to ask during the interview. This not only shows your interest in the role but also demonstrates your organisational skills. Think about what you’d like to know regarding the repair process and team dynamics.
✨Demonstrate Attention to Detail
Bring along a few examples of how you've maintained accurate records or managed data in previous roles. Highlighting your attention to detail will reassure them that you can handle the administrative aspects of the job effectively.
