At a Glance
- Tasks: Support customers through their device repair journey and ensure a smooth experience.
- Company: Join a growing tech business with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities to learn and grow in the tech industry.
- Why this job: Be the go-to person for tech lovers and make a difference in their repair experience.
- Qualifications: Customer service experience and a passion for technology are preferred.
The predicted salary is between 24800 - 24800 € per year.
Salary: Up to £24,800 per annum
Location: Manchester (Onsite – M40 5BP)
Working Hours: Monday – Friday, 9:00am – 5:30pm
Job Type: Full-time, Permanent
About the Role
We are working with a growing technology business seeking a Repairs Administrator to join their team. This is an excellent opportunity for someone who enjoys customer interaction and has an interest in consumer technology. In this role, you will act as a key point of contact for customers, supporting them throughout the device repair journey - from initial enquiry through to completion. You will play a vital role in ensuring a smooth, efficient, and positive customer experience.
Key Responsibilities
- Act as the main point of contact for customers regarding device repairs
- Arrange and coordinate device collections and returns
- Liaise with internal teams including technical, sales, and accounts departments
- Accurately record and maintain customer and repair data
- Organise couriers and track deliveries
- Support inventory checks within the repairs function
- Assist with invoicing and reporting for key client accounts
- Provide ongoing updates and support to customers throughout the repair process
About You
- Previous experience in a customer-facing or administrative role (preferred)
- Strong communication skills with the ability to build rapport easily
- Excellent attention to detail and organisational skills
- Comfortable working in a fast-paced environment
- A genuine interest in technology (particularly smartphones, tablets, or similar devices)
- Confident using systems and maintaining accurate records
Additional Requirements
- GCSEs (or equivalent) in English and Maths
- A proactive and positive attitude with a willingness to learn
- Strong interpersonal skills - approachable, empathetic, and solution-focused
Administrator employer: The Channel Recruiter
Join a dynamic technology business in Manchester as a Repairs Administrator, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, the company offers ongoing training and development opportunities, ensuring you can advance your career while enjoying a competitive salary and a positive work-life balance. Embrace the chance to engage with customers and technology daily, making a meaningful impact in their repair journey.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the tech industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills match the role of Repairs Administrator. Practise common interview questions so you can showcase your customer service skills with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the position and helps keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any admin roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re interested in the Repairs Administrator role and how your passion for technology makes you a great fit. Keep it friendly and engaging – we love personality!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to mention any relevant experiences where you’ve built rapport with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Channel Recruiter
✨Know Your Tech
Brush up on your knowledge of consumer technology, especially smartphones and tablets. Being able to discuss recent trends or common issues will show your genuine interest and help you connect with the interviewers.
✨Customer Interaction Practice
Since this role involves a lot of customer interaction, practice how you would handle various customer scenarios. Think about how you would reassure a customer about their device repair or explain the process clearly.
✨Organisational Skills Showcase
Prepare examples that demonstrate your attention to detail and organisational skills. You might want to share a time when you successfully managed multiple tasks or maintained accurate records in a previous role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the types of devices you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
