XMA in Nottingham is seeking a Service Desk Team Manager to lead and develop a team of 1st Line Analysts, driving performance and service excellence. The role involves weekly travel to Lincoln and overseeing day-to-day service desk operations to ensure high-quality support.
You'll monitor KPIs, coach staff, and work with Service Delivery Managers to meet department objectives, while supporting recruitment and onboarding of new team members.
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Service Desk Team Lead – People & Performance employer: THE CHANNEL RECRUITER LTD
XMA offers a dynamic work environment in Nottingham, where employees are valued for their contributions and encouraged to grow professionally. With a hybrid working model, competitive private healthcare benefits, and a strong focus on teamwork and communication, this role as a Credit Controller provides an excellent opportunity for those looking to make a meaningful impact while enjoying a supportive workplace culture.
