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- Tasks: Support the sales team with order fulfilment and customer communication.
- Company: Join XMA, a top UK value-added reseller with a diverse customer base.
- Benefits: Enjoy private healthcare, gym discounts, and flexible working options.
- Why this job: Be part of a supportive team making a real impact in technology.
- Qualifications: Some office admin and customer service experience required.
- Other info: Inclusive workplace committed to diversity and accessible recruitment.
The predicted salary is between 18600 - 26040 £ per year.
SALARY: £23,400 + £1,000 bonus pro rata
LOCATION: Nottingham
SETTING: Office based with two days a week working from home
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we are an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
An exciting opportunity has arisen for an Administrator based in the team. This is a fixed term contract for six months. The Administrator will provide efficient and effective end-to-end administrative support for the relevant Sales Business Units to help achieve the overall departmental KPI/SLA/Targets.
Commutable locations: Nottingham, Derby, Leicester
Job Specification: Post Sales Support Administrator
The responsibilities include, but are not limited to:
- Order Fulfilment – Once orders are processed by the Sales Support Team deal with suppliers to ensure customers are kept up to date on their order status and guarantee orders can be fulfilled to delivery in an optimum time frame with accuracy and clarity
- Communication – Answering calls from and dealing with all internal and external telephone contacts to the Sales Team in a professional and courteous manner
- Communicate in an effective and timely manner with all relevant stakeholders (internal and external) using different methods – telephone, emails and other implemented technologies (i.e. Chat)
- Providing a full and comprehensive end-to-end administrative co-ordination for all orders received including Order Fulfilment Processing, Back Order Management and Reporting
Requirements: Post Sales Support Administrator
The ideal candidate will have a mixture of some office-based administration experience as well as customer service experience, other requirements include:
- Experience of working under pressure and to deadlines
- Experience of working in a team environment with shared goals
- Aware of customer services techniques for ensuring that full account is taken of customer's real and stated needs
- Interpersonal and communication skills with the ability to liaise on all levels of the business
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.
If you have any such requirements, please do not hesitate to contact us on our email which is where we will be happy to action your requests.
Keywords: Administrator, Administration, Office Administrator, Word, Excel, PowerPoint, Sales Support, Post Sales.
Sales Support Administrator - 6 month FTC in Nottingham employer: THE CHANNEL RECRUITER LTD
Contact Detail:
THE CHANNEL RECRUITER LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator - 6 month FTC in Nottingham
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Word, Excel, and PowerPoint. Being proficient in these applications will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research XMA's values and recent achievements to understand their company culture better. This knowledge will allow you to tailor your conversations during interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly and professionally will be crucial.
✨Tip Number 4
Network with current or former employees of XMA on platforms like LinkedIn. They can provide valuable insights into the company and the role, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Sales Support Administrator - 6 month FTC in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'order fulfilment' and 'communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities of the Sales Support Administrator role.
Highlight Relevant Skills: In your application, emphasise your ability to work under pressure, meet deadlines, and collaborate within a team. These are key attributes the company is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Showcase Your Communication Skills
As a Sales Support Administrator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions in a concise manner, and consider how you would handle customer inquiries.
✨Highlight Your Teamwork Experience
This role requires working closely with others to achieve shared goals. Share examples from your past experiences where you successfully collaborated with a team. Emphasise your ability to support colleagues and contribute positively to a team environment.
✨Demonstrate Your Ability to Work Under Pressure
The job involves managing multiple tasks and deadlines. Prepare to discuss situations where you have effectively managed stress and prioritised tasks. Use specific examples to illustrate how you maintained quality and accuracy under pressure.
✨Familiarise Yourself with the Company
Research XMA and understand their values, mission, and the services they provide. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
