At a Glance
- Tasks: Provide hands-on technical support for desktops, laptops, and mobile devices.
- Company: Dynamic IT company located in Central London with a focus on customer service.
- Benefits: Private healthcare, pension, 25 days holiday, gym discounts, and more.
- Other info: Flexible part-time opportunity with great career growth potential.
- Why this job: Join a supportive team and enhance your IT skills while making a real impact.
- Qualifications: Strong desktop support experience and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Central London
Full time
Salary: £Competitive
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.
Are you an experienced IT Support professional looking for a flexible opportunity? We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
What You'll Be Doing:
- Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
- Diagnosing and resolving hardware, software and connectivity issues.
- Managing incidents and service requests through to resolution in line with SLAs and KPIs.
- Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
- Escalating complex incidents where required and working closely with wider technical teams.
- Maintaining asset records, support documentation and knowledge base articles.
Onsite It Support Analyst employer: THE CHANNEL RECRUITER LTD
XMA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, generous holiday allowances, and gym discounts. Our collaborative work culture fosters innovation and personal development, making it an ideal environment for Credit Controllers looking to make a meaningful impact while enjoying the perks of working in a leading technology solutions provider.
