XMA in Nottingham is looking for an experienced Service Desk Team Manager to lead and develop a team of 10 L1 Analysts, driving performance and service excellence across the desk.
You will oversee daily operations, monitor KPIs and SLAs, and work with Service Delivery Managers to improve customer outcomes. The role includes recruitment and training support, with weekly travel to Lincoln.
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Nottingham Service Desk Team Lead – Grow & Elevate IT Support employer: THE CHANNEL RECRUITER LTD
XMA offers a dynamic work environment in Nottingham, where employees are valued for their contributions and encouraged to grow professionally. With a hybrid working model, competitive private healthcare benefits, and a strong focus on teamwork and communication, this role as a Credit Controller provides an excellent opportunity for those looking to make a meaningful impact while enjoying a supportive workplace culture.
