At a Glance
- Tasks: Be the first point of contact for customers and resolve technical issues.
- Company: Join XMA, a top tech reseller with a supportive culture.
- Benefits: Enjoy private healthcare, gym discounts, and 25-30 days holiday.
- Other info: Diverse team with excellent training and growth opportunities.
- Why this job: Kickstart your IT career while making a real impact on customer satisfaction.
- Qualifications: Customer service experience is key; IT knowledge is a bonus.
The predicted salary is between 19200 - 28800 € per year.
SALARY: 24,000 per annum
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
LOCATION: Nottingham
JOB SPECIFICATION: This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you’ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You’ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You’ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution.
REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT; full training will be provided.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.
If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk where we will be happy to action your requests.
1st Line IT Support in Nottingham employer: THE CHANNEL RECRUITER LTD
XMA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, generous holiday allowances, and gym discounts. Located in Nottingham, our vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to meaningful outcomes in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the IT support field. A personal recommendation can go a long way in landing that first line IT support role.
✨Tip Number 2
Prepare for those interviews! Research common interview questions for 1st Line IT Support roles and practice your answers. We want you to feel confident and ready to showcase your customer service skills and technical knowledge.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace 1st Line IT Support in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support role. Highlight any relevant experience you have in technical support or customer service, and don’t forget to mention any tools like Ivanti or Service Now if you’ve used them!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can help us at StudySmarter. Keep it friendly and professional, and make sure to address how you meet the job requirements.
Show Off Your Communication Skills:As a 1st Line IT Support person, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common helpdesk issues. Familiarise yourself with tools like Ivanti and Service Now, even if you haven't used them before. This will show that you're proactive and ready to learn.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or went the extra mile for a customer. This will highlight your ability to communicate effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows respect but also reflects how you would handle customer queries in the role.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the IT field. Mention any relevant courses or certifications you’re interested in pursuing. This attitude aligns well with the company's commitment to training and development.
