The Channel Recruiter Ltd in Livingston, Scotland, is seeking an L1 Service Desk Analyst to be the first point of contact for technical incidents and service requests. You will log, manage and resolve tickets, take ownership, and provide regular updates to customers across hardware and software issues.
This full-time role emphasizes ITIL-aligned processes, strong customer service, and collaboration with wider IT teams to ensure a seamless support experience from start to finish.
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