XMA is seeking a L1 Service Desk Analyst in Livingston to be the first point of contact for customers, logging and resolving incidents and providing timely updates. You will troubleshoot hardware and software issues, collaborate with IT teams, and follow ITIL-based processes to ensure quality service.
The role emphasizes strong customer service, clear communication, and proactive ownership of tickets, with benefits including healthcare, pension, and generous holiday entitlement.
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First-Line IT Service Desk Analyst – Help Users & Resolve Issues in Livingston employer: THE CHANNEL RECRUITER LTD
XMA offers a dynamic work environment in Nottingham, where employees are valued for their contributions and encouraged to grow professionally. With a hybrid working model, competitive private healthcare benefits, and a strong focus on teamwork and communication, this role as a Credit Controller provides an excellent opportunity for those looking to make a meaningful impact while enjoying a supportive workplace culture.
