At a Glance
- Tasks: Manage IT service delivery and build strong client relationships.
- Company: Award-winning tech solutions provider with a nationwide presence.
- Benefits: Up to £65,000 salary, £5,000 car allowance, and hybrid work options.
- Other info: Join a supportive team focused on continual improvement and career growth.
- Why this job: Lead innovative projects and drive digital transformation for clients.
- Qualifications: Experience in IT service management and strong communication skills.
The predicted salary is between 65000 - 65000 £ per year.
Job Title
Service Delivery Manager
Salary
- DOE
- (plus £5,000 car allowance)
Location
Leeds (hybrid work available)
We are looking for a proactive and customer-focused Service Delivery Manager to take ownership of delivering high-quality IT services across a portfolio of clients.
You'll act as the primary point of contact for service performance, ensuring contractual commitments are met, relationships remain strong, and service standards consistently exceed expectations.
Join a well-established and award-winning technology solutions provider with a strong presence across the UK.
With decades of experience supporting organisations in both the public and private sectors, the company delivers innovative IT solutions and services that help customers achieve their business objectives.
Operating nationwide, they partner with leading technology vendors and pride themselves on delivering exceptional service, driving digital transformation, and creating positive outcomes for clients through a consultative and customer‑centric approach.
- What you'll be doing
- Build and maintain strong client relationships, acting as the primary contact for all service matters.
- Lead regular service review meetings, monitor SLA and KPI performance, and present monthly service reports to customers.
- Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
- Identify and drive continual service improvement initiatives, working with internal teams and customers to enhance efficiency and minimise risk.
- Manage escalations professionally and ensure swift resolution of service issues.
- Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.
- What you'll bring
- Proven experience in an IT Service Delivery Manager, Service Manager or similar customer‑facing role.
- Strong communication skills with the ability to build trust and influence stakeholders.
- Confidence managing escalations and navigating service‑related challenges.
- Strong commercial awareness with experience managing budgets, profitability or P&L performance.
- A proactive, improvement‑focused mindset with excellent attention to detail.
We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
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Service Delivery Manager in Ledston employer: THE CHANNEL RECRUITER LTD
XMA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, generous holiday allowances, and gym discounts. Our collaborative work culture fosters innovation and personal development, making it an ideal environment for Credit Controllers looking to make a meaningful impact while enjoying the perks of working in a leading technology solutions provider.
