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- Tasks: Lead and support a team in delivering top-notch IT service to customers.
- Company: Join a dynamic company focused on customer satisfaction and team development.
- Benefits: Enjoy private healthcare, gym discounts, and 25 days holiday that increases over time.
- Why this job: This role offers growth opportunities and a chance to make a real impact.
- Qualifications: Experience in IT support and team management is essential.
- Other info: Free Fuel Fridays and an Employee of the Quarter programme add fun to the workplace.
The predicted salary is between 28000 - 32000 £ per year.
JOB TITLE : IT Support Team Leader Location: Livingston SALARY: 28,********,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers?
Do you have experience managing a team of ***** and you re looking for the next company to excel and grow your skills?
Or, are you just looking to join a reputable company where you can really show your management skills?
If you answered yes to any of the above, we may have the role for you
Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK.
Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology.
We specialise in realising individual ambitions to transform and evolve.
We consult, define, adapt and deliver on real-life outcomes.
We collaborate closely to bring that positive impact home.
We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment.
You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.
LOCATION : Livingston – Hybrid JOB SPECIFICATION: You ll be responsible for a team of ***** colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.
This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.
REQUIREMENTS: Experience managing a team of ***** within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme.
This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive.
Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation.
As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.
KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader
It Support Team Leader employer: THE CHANNEL RECRUITER LTD
Contact Detail:
THE CHANNEL RECRUITER LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest IT support trends and technologies. Being knowledgeable about current tools and practices will not only help you in interviews but also show that you're proactive and passionate about the field.
✨Tip Number 2
Network with professionals in the IT support industry. Attend local meetups or online webinars to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully coached or developed team members, as this will be crucial for the Team Leader position.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our mission and how we operate will allow you to tailor your conversations during interviews, demonstrating that you're a great fit for our team.
We think you need these skills to ace It Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Support Team Leader position. Tailor your application to highlight relevant experience in team management and customer service.
Highlight Leadership Skills: In your CV and cover letter, emphasise your leadership and coaching abilities. Provide specific examples of how you've successfully managed a team and improved customer satisfaction in previous roles.
Showcase Technical Knowledge: Make sure to include any relevant technical skills or certifications that relate to IT support. This could include knowledge of service desk software, troubleshooting techniques, or ITIL certification.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your experience with the job requirements. Mention why you are interested in this role and how you can contribute to the company's success.
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Showcase Your Leadership Skills
As an IT Support Team Leader, it's crucial to demonstrate your ability to lead and manage a team. Prepare examples of how you've successfully coached or developed team members in the past, highlighting any specific challenges you overcame.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you’re genuinely interested in being part of their team.
✨Prepare for Technical Questions
Expect to be asked technical questions related to IT support. Brush up on common issues and solutions, as well as any relevant tools or software. Being able to discuss these confidently will demonstrate your expertise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or future projects.
