Hardware Team Leader in Livingston

Workshop Team Leader – Device as a Service (DaaS)

Location: Livingston – Full-time onsite

Department: Workshop/DaaS

Reporting to: DaaS Services Manager

Company Overview:

Join a leading UK-based IT solutions provider with over 35 years of experience, specializing in delivering innovative technology products and services across various sectors, including government, education, and corporate environments. The company offers a comprehensive range of solutions, from hardware and software to cybersecurity and cloud services, all designed to empower business growth and operational excellence.

Job Purpose:

As the Workshop Team Leader for DaaS, you will be instrumental in expanding and enhancing the Device as a Service offerings at our Livingston site. Your leadership will ensure that our Scottish-based team aligns with established processes and meets service excellence standards.

Key Responsibilities:

• Team Development: Lead, mentor, and manage a team of DaaS and break/fix engineers, currently comprising 2 full-time and 2 part-time staff, to deliver services that meet or exceed contracted Service Level Agreements (SLAs).
• Process Alignment: Develop the capabilities of the Livingston team in line with existing processes and procedures established at our Nottingham location.
• Pre-Sales Collaboration: Work closely with the pre-sales team to define and transition new customer services effectively.
• Quality Assurance: Ensure that all customer equipment is refurbished and configured to high standards before restocking, and that outbound orders are completed within agreed SLAs.
• Resource Management: Allocate resources to ensure adequate engineer coverage for current workloads, monitor customer stock levels, and adjust resources accordingly.
• Documentation: Maintain up-to-date process documentation in line with customer and departmental requirements.
• Asset Management: Oversee the disposal of customer equipment and records in compliance with company and quality assurance processes, ensuring accurate maintenance of customer asset registers.
• Technical Expertise: Rebuild and reimage devices using Autopilot, SCCM, or USB after repairs or refurbishments, and test and repair products, predominantly HP, Lenovo, and Microsoft devices.
• Continuous Improvement: Stay updated on manufacturers\’ training courses relevant to the business and utilize modern tools such as Jira, Confluence, Miro, and Microsoft Teams.

Experience:

• Proven ability to install and replace hardware, install and configure operating systems using current industry standards, troubleshoot and solve technical problems independently, and a good understanding of PC hardware setup and configuration.

Skills:

• Ability to follow standard procedures, update internal systems with accuracy, and lead a team to ensure predefined targets are met.

Certifications:

• Lenovo and HP accreditations for working on desktops and laptops are desirable.

Personal Attributes:

• Demonstrates high emotional intelligence, attention to detail, and the ability to work independently or as part of a team.

Additional Information:

Training will be provided to enable you to become a Microsoft, HP, and Lenovo accredited engineer.

If you are a proactive leader with a passion for technology and service excellence, we invite you to apply for this exciting opportunity to drive our DaaS services forward.