Job title: Onsite Support Analyst
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Newcastle upon Tyne
Part-time role (7.5 hours a week)
Salary: £30,000 - £32,000 p/a (pro rata)
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.
Together, we turn ambition into achievement.
What You'll Be Doing:
- Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
- Diagnosing and resolving hardware, software and connectivity issues.
- Managing incidents and service requests through to resolution in line with SLAs and KPIs.
- Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
- Escalating complex incidents where required and working closely with wider technical teams.
- Maintaining asset records, support documentation and knowledge base articles.
- Supporting meeting room technology, collaboration tools and AV equipment. xgikmsk
- Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Look...
Onsite Support Analyst - PART TIME in Newcastle upon Tyne employer: THE CHANNEL RECRUITER LTD Careers
At XMA, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Livingston where technology meets passion. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare, generous holiday allowances, and opportunities for professional development, all within a collaborative environment that values diverse perspectives and encourages innovation. Join us to make a meaningful impact while advancing your career in a supportive and inclusive setting.
Contact Details:
THE CHANNEL RECRUITER LTD Careers Recruitment Team
