IT Support Team Leader

IT Support Team Leader

Full-Time 28000 - 32000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and inspire a team in a busy helpdesk environment to deliver top-notch IT support.
  • Company: Join XMA, a leading independent technology partner with a passion for innovation.
  • Benefits: Enjoy private healthcare, pension, 25-30 days holiday, gym discounts, and more.
  • Other info: Dynamic workplace with opportunities for personal and professional growth.
  • Why this job: Make a real impact by developing your team and enhancing customer relationships.
  • Qualifications: Experience managing teams and a passion for customer service.

The predicted salary is between 28000 - 32000 £ per year.

Location: Livingston

Salary: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you!

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes.

IT Support Team Leader employer: THE CHANNEL RECRUITER LTD Careers

At XMA, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Livingston where technology meets passion. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare, generous holiday allowances, and opportunities for professional development, all within a collaborative environment that values diverse perspectives and encourages innovation. Join us to make a meaningful impact while advancing your career in a supportive and inclusive setting.

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Contact Details:

THE CHANNEL RECRUITER LTD Careers Recruitment Team

We think you need these skills to ace IT Support Team Leader

Team Management
Customer Relationship Management
Coaching Skills
Service Level Agreement (SLA) Management
Helpdesk Operations
Communication Skills
Problem-Solving Skills