At a Glance
- Tasks: Manage HP product administration and ensure smooth processing of customer requests.
- Company: Join XMA, a tech company focused on innovation and teamwork.
- Benefits: Enjoy private healthcare, pension, 25-30 days holiday, and gym discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional customer service and support.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 25549 - 31227 £ per year.
Job title
HP Frameworks Administrator
Apply below after reading through all the details and supporting information regarding this job opportunity.
Location
Livingston
Salary
Benefits
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.
We’re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston.
Working as part of the team, you’ll be responsible for managing the administration around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently.
You’ll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion.
At XMA, our people are at the heart of everything we do.
Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work.
If you're looking for a role where your contribution matters, we'd love to hear from you.
Exceptional service is at the heart of our customer experience.
Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships.
Whether you're providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed.
Together, we turn ambition into achievement.
- What you will be doing: HP Frameworks Administrator
- Managing the administration of HP products across relevant customer frameworks and contracts.
- Processing customer requests and ensuring information is entered accurately across internal systems.
- Responding to customer queries via phone and email in a professional and timely manner.
- Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
- Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
- Monitoring outstanding actions and following these through to resolution.
- Supporting the wider team with day-to-day administration and customer service activities.
- Ensuring processes and agreed service levels are followed.
- Taking ownership of customer queries and escalating issues where required.
- Building positive relationships with customers and colleagues to ensure a great customer experience.
- What we’re looking for: HP Frameworks Administrator
- Previous experience in a customer service, administration or coordination role.
- Excellent attention to detail and strong organisational skills. xsabvtc
- The ability to manage multiple tasks and prioritise effectively.
- Go...
Administrator in Howden employer: THE CHANNEL RECRUITER LTD Careers
At XMA, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Livingston where technology meets passion. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare, generous holiday allowances, and opportunities for professional development, all within a collaborative environment that values diverse perspectives and encourages innovation. Join us to make a meaningful impact while advancing your career in a supportive and inclusive setting.
Contact Details:
THE CHANNEL RECRUITER LTD Careers Recruitment Team
