At a Glance
- Tasks: Lead and inspire a team while ensuring excellent customer service and store compliance.
- Company: Join the Co-operative Society, where values like Co-operation and Empowerment matter.
- Benefits: Starting salary of £16.26, staff discounts, generous holiday allowance, and pension scheme.
- Other info: Flexible working hours, including weekends, with a supportive recruitment experience.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Retail experience and Level 3 ILM qualification or equivalent preferred.
The predicted salary is between 31500 - 38500 £ per year.
Location: Jersey
Hours: 39
Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging? Then come and join the Co-operative Society, where Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our stores.
Senior Supervisors contribute to the successful delivery of the Store business plan. You will ensure that your store is safe, secure and legal and compliant with all legal requirements, ensuring that society policies and procedures are fully adhered to. You will lead, inspire and develop your team, making sure that each and every colleague feels valued. To maximise sales and profitability by providing excellent customer service through effective team leadership and ensuring that customers are at the heart of our decision making. You will support the store management team in the delivery of objectives and be expected to open and close the premises and ensure the site is secure, as well as being part of the on-call team.
Duties will include:
- Effectively grow profits
- Execution of the store business plan
- Ad hoc support with delivery of customers' orders
- Effectively lead, engage and develop a team
- Effectively develop and execute excellent customer service
- Delivery of the required standard in all areas of compliance and due diligence
- Act generally at all times to protect and develop the image of the Society; develop and support community activities, charitable projects, environmental initiatives and local suppliers accordingly
Skills, Knowledge And Experience Requirements:
- Broad understanding of the business and the broader co-operative movement
- To be risk aware in the areas under your responsibility
- To be able to understand and communicate business reporting
- To be able to work in a team and communicate effectively
- Level 3 ILM professional qualification or equivalent and/or 2+ years relevant retail experience
- Technical skills specific to role
- Experience knowledge and understanding of SMART goals and objectives
You should be flexible in order to meet the demands of our trading hours, which may include weekends, but what you give in enthusiasm we’ll return to you in full with training and other benefits and rewards including:
- Starting salary of £16.26 +10% Sunday rate
- Staff discount
- Discretionary bonus
- Pension scheme
- Simply Health
- A generous holiday allowance
- Other discounts
If you have less than five years residency status, you may be considered for full-time roles. If you've lived more than five years on the island, you may apply for part-time roles. EU settled status document will be required from those holding an EU passport.
Bonus: Ability to work flexible working patterns as the role may include weekends.
Interested? Ready to join us? For further information, please contact our People team on tel 879822 or email us today. We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team; we are always happy to support you.
A more rewarding job.
Senior Supervisor | Five Oaks Food Store employer: The Channel Islands Co-operative Society
The Channel Islands Co-operative Society is committed to fostering a positive work culture that prioritizes employee development and community engagement. With a focus on cooperation and recognition, the organization provides various benefits and flexible working arrangements to support its staff. Employees are encouraged to take pride in their contributions to the community and enjoy a sense of belonging within the team.
Contact Details:
The Channel Islands Co-operative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supervisor | Five Oaks Food Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Channel Islands Co-operative Society, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Channel Islands Co-operative Society!
We think you need these skills to ace Senior Supervisor | Five Oaks Food Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Channel Islands Co-operative Society, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Channel Islands Co-operative Society and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Channel Islands Co-operative Society that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Channel Islands Co-operative Society
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
