At a Glance
- Tasks: Engage with customers, provide expert advice on telecom products, and maintain store standards.
- Company: Join the Co-operative Society, a unique and meaningful workplace.
- Benefits: Starting salary of £13.86 per hour, flexible shifts, and a supportive team environment.
- Other info: Inclusive recruitment process with support available throughout your application.
- Why this job: Be part of an exciting mobile challenge and make a real impact in your community.
- Qualifications: Customer service skills and a passion for technology; retail experience is a plus.
The predicted salary is between 13.86 - 13.86 £ per hour.
Job Role
Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging?
Then come and join the Co-operative Society, where Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our stores.
- We are looking for colleagues to join each of our
- Retail Advisors teams at our
- Millennium Park Food Store . Hours will be shift based between
- 9am and 9 pm over
7 days a week .
Do you have a can do attitude and enjoy working as part of a busy team, if this sounds like you, come and join us.
Retail Advisors will play a key role in being part of the newest mobile challenge brand in the Channel Islands an exciting and welcome change for customers who want simplicity not faff.
You will have the chance to develop product knowledge, build customer trust and contribute directly to the success of Coop Mobile within the community.
- What Will I Do
- Greet and welcome customers, engage with them in order to understand their telecom/mobile/travel-data/handset needs
- Provide expert advice on Co-op's full suite of telecoms products - Coop Mobile, travel e SIM's, handset deals, accessories, and current offers.
- Recommend suitable tariffs / handsets / boosters based on customers needs; support cross -sell and upsell where relevant.
- Support customers with queries regarding joining or setting up their SIM card or downloading an e SIM.
- Maintain high in-store retail standards; stock replenishment, merchandising, displays, cleanliness and signage.
- Support store operations : opening / Closing tasks, ensuring all the demo handsets, kiosks etc are working and report any issues if not.
- Meet store and personal performance targets (sales, conversions, customer satisfaction), while always prioritising service integrity.
- Undertake regular product and service training to stay current with new offers, handsets, technology and regulatory requirements.
Maintain an understanding of competitors offers and propositions.
- Ensure compliant with relevant regulations and company policies.
- What Do I Need
- Prior retail experience (ideally in mobile/telecon but not essential)
- Excellent customer service and communication skills, friendly, approachable, able to build rapport quickly.
- Interest in technology and mobile products; willingness to learn and keep up to date.
- Comfortable working flexible shift patterns including weekends/evenings.
- Organised, reliable, and able to maintain store standards without constant supervision.
- Over 18 years old (due to telecom contractual / regulatory requirements).
Starting salary of £13.86 per hour.
A valid right to work will be required.
If you have less than five years residency status, you may be considered for full time roles. If you've lived more than five years on the island, you may apply for part time roles.
EU settled status document will be required from those holding an EU passport
For further information, please contact our People team on tel 879822 or email us today.
We are committed to creating an inclusive and supportive recruitment experience.
If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.
A more rewarding job.
Retail Advisor Co-op Mobile | Millennium Park Food Store employer: The Channel Islands Co-operative Society
The Channel Islands Co-operative Society is committed to fostering a positive work culture that prioritizes employee development and community engagement. With a focus on cooperation and recognition, the organization provides various benefits and flexible working arrangements to support its staff. Employees are encouraged to take pride in their contributions to the community and enjoy a sense of belonging within the team.
Contact Details:
The Channel Islands Co-operative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor Co-op Mobile | Millennium Park Food Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Channel Islands Co-operative Society, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Channel Islands Co-operative Society!
We think you need these skills to ace Retail Advisor Co-op Mobile | Millennium Park Food Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Channel Islands Co-operative Society, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Channel Islands Co-operative Society and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Channel Islands Co-operative Society that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Channel Islands Co-operative Society
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
