At a Glance
- Tasks: Lead a team to ensure exceptional online grocery shopping and delivery experiences.
- Company: Join the Channel Islands Co-operative Society, a supportive and inclusive workplace.
- Benefits: Enjoy competitive salary, staff discounts, bonuses, pension scheme, and generous holiday allowance.
- Other info: Flexible shifts and opportunities for training and growth await you!
- Why this job: Make a real impact in customer satisfaction while developing your leadership skills.
- Qualifications: 3+ years in retail, strong people skills, and a positive attitude required.
The predicted salary is between 24750 - 30250 £ per year.
- Job Role
- We are looking for a
Customer Team Leader of the Online Grocery Order Picking and Deliveries, to be part of our fantastic team at our
Millennium Park Food Store on a full-time basis.
This role is part of our store operational team.
As Team Leader you will play a pivotal role in ensuring our E-commerce customers receive an exceptional shopping and delivery experience.
You will manage a team of order pickers, coordinate order allocation, oversee delivery drivers and act as the main point of contact for customer queries related to home deliveries.
Duties
- Leading coaching and mentoring a team of grocery order pickers to achieve high standards of accuracy, efficiency and customer service.
- Allocate and prioritise online order for picking and ensuring timely preparation and readiness for collection or delivery.
- Monitor team performance, provide feedback and support and ensure all orders meet quality, safety and presentation standards
- Ensure daily schedule is managed and the activities of the delivery drivers are fulfilled, ensure most efficient routes are used and deliveries made on time.
- Acting as Primary Store Team Member Customer Liaison for home deliveries, resolving queries and issues promptly to ensure customer satisfaction.
- Support team members with training and development fostering a positive and collaborative working environment.
- Maintaining compliance with legal, health and safety regulations and ensuring all diligence checks are completed.
- Coordinating closely with store management and other departments to ensure smooth operations and swift resolution of any issues.
- Championing the use of digital tools and systems to optimise order picking and delivery processes.
- Participating in community and store-based initiatives as part of the Channel Islands Co-op Team.
- Get involved with your team in any other duties as required.
Skills, Knowledge And Experience Requirements
- 3+ years retail and customer service experience
- Team Supervision experience
- Understanding of compliance and regulatory requirements for retail.
- Positive Approach and Attitude
- Genuine care for the needs of our customers and members
- Great people skills, building positive relationships with customers and colleagues
- Strong organisational and problem solving skills
- Great communication skills, able to build positive relationships.
- Be self-motivated, and self directed as well as a team player.
- Flexibility to work a range of shifts.
- As desire to learn, grow and develop your leadership skills.
- Basic DBS will also be required.
what you give in enthusiasm we'll return to you in full with training and other benefits and rewards including; a competitive salary, staff discount, discretionary bonus, pension scheme, simply Health and a generous holiday allowance, as well as other discounts.
For further information, please contact our People team on 879822 or email us today.
The Channel Islands Co-operative Society have something for everyone.
Discover the difference you can make in a career with us.
We are committed to creating an inclusive and supportive recruitment experience.
If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.
A more rewarding job.
Customer Team Leader - E Commerce | Millennium Park Food Store employer: The Channel Islands Co-operative Society
The Channel Islands Co-operative Society is committed to fostering a positive work culture that prioritizes employee development and community engagement. With a focus on cooperation and recognition, the organization provides various benefits and flexible working arrangements to support its staff. Employees are encouraged to take pride in their contributions to the community and enjoy a sense of belonging within the team.
Contact Details:
The Channel Islands Co-operative Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader - E Commerce | Millennium Park Food Store
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Channel Islands Co-operative Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Channel Islands Co-operative Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Team Leader - E Commerce | Millennium Park Food Store
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Channel Islands Co-operative Society:Your cover letter is your chance to shine! Tell us why you want to work at The Channel Islands Co-operative Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Channel Islands Co-operative Society!
How to prepare for a job interview at The Channel Islands Co-operative Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
