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- Tasks: Lead key client accounts and ensure successful campaign delivery.
- Company: Join The Channel Company, a leader in IT channel growth solutions.
- Benefits: Hybrid working, tailored training, and regular recognition rewards.
- Why this job: Make a real impact in the tech industry while growing your career.
- Qualifications: Strong communication skills and experience in client-facing roles.
- Other info: Dynamic team environment with opportunities for skill development.
The predicted salary is between 36000 - 60000 £ per year.
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes.
Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel.
The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honoured to connect with you.
As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services.
Your Responsibilities Will Include:
- Lead key client accounts, ensuring successful campaign delivery and re-booking
- Facilitate client and internal project calls
- Manage campaign setup, delivery, reporting, and feedback
- Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities
- Collaborate with the Head of Customer Success to evolve our commercial offering
- Work with the Head of Customer Success to improve processes
What We Value:
- Exceptional organizational abilities
- Excellent interpersonal and communication skills (verbal and written)
- Problem-solving aptitude
- Ability to thrive in a small but busy team environment
- Capability to work well under pressure
- Resilience and adaptability
- Excellent technical skills with a quick grasp of new software
- Proficient knowledge of MS Office
- Prior experience using a CRM system
- Previous experience in a client and delivery role
- Familiarity with lead generation (desired but not essential)
- Knowledge of the channel and IT industry (desired but not essential)
35 hours per week – Monday to Friday
Opportunity to join a growing business with plenty of scope to influence and make an impact
Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events
International Temporary Remote Working
A tailored training and induction plan – we want you to succeed!
Regular recognition rewards – be recognized and rewarded for consistently going above and beyond in your day-to-day role
The opportunity to work within a globally diverse team
The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector
The opportunity to learn new skills in an ever-changing and adaptable business support function.
Customer Success Manager in London employer: The Channel Company
Contact Detail:
The Channel Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at The Channel Company. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer success roles. When you get the chance to chat with hiring managers, share specific examples of how you've driven results.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email expressing your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the interview! Research The Channel Company’s recent projects and campaigns. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success in the IT channel.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in client-facing roles and any specific achievements that align with our values at The Channel Company.
Showcase Your Communication Skills: Since this role requires excellent interpersonal and communication skills, don’t shy away from demonstrating these in your written application. Use clear, concise language and make sure to convey your enthusiasm for the position.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application where you've successfully navigated challenges or improved processes in previous roles. This will show us you’re ready to tackle the dynamic environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Channel Company
✨Know Your Clients
Before the interview, research The Channel Company and its key clients. Understand their services, recent campaigns, and how they impact the IT channel. This knowledge will help you demonstrate your ability to lead client accounts effectively.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Be ready to discuss your approach to facilitating project calls and delivering feedback.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. The interviewers will want to see your problem-solving aptitude, so be prepared to share these experiences and how they relate to the role.
✨Highlight Your Technical Skills
Familiarise yourself with common CRM systems and any relevant software mentioned in the job description. Be ready to discuss your technical skills and how quickly you can adapt to new tools, as this is crucial for managing campaigns effectively.
