At a Glance
- Tasks: Support and improve the online customer journey in a fast-paced ecommerce environment.
- Company: Join a tier-1 global consumer electronics brand with a dynamic team.
- Benefits: Competitive day rate, potential for contract extensions, and hands-on experience.
- Other info: On-site role with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in ecommerce or customer operations, strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Change Partners are working with a tier-1 global consumer electronics brand who are looking for an Ecommerce Operations Coordinator to join their D2C Operations team. This role will support the ongoing improvement of the online customer journey across the online business, helping to coordinate operational change initiatives and ensure customer service processes run smoothly across multiple teams. You’ll work closely with customer service, commercial, operations and project teams. This is a great opportunity for someone with ecommerce or customer operations experience who is highly organised, proactive, and enjoys working across different stakeholders in a fast-paced environment. This is a contract role, initially 12 months with yearly extensions, on a day rate of £149 via umbrella. This is on-site, initially 5 days a week in the office.
Key responsibilities:
- Support customer service change initiatives across the D2C eStore operation.
- Monitor customer journey and operational KPIs on a daily, weekly and monthly basis.
- Work closely with the Customer Service Change Manager to support continuous customer experience improvements.
- Coordinate with internal support teams to resolve operational or customer-impacting issues quickly.
- Support the setup and communication of promotional activity to customer service teams.
- Help manage updates and improvements across case management and chat systems.
- Use customer feedback and operational insights to improve processes and guide customer journeys.
- Assist with maintaining change documentation, procedural manuals and training materials.
- Support training coordination and communication briefs for customer service teams.
- Collaborate with cross-functional stakeholders across operations, commercial, logistics and project teams.
Your background:
- Previous experience within ecommerce operations, customer operations or customer service support.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication skills and confidence working across different teams and stakeholders.
- Comfortable working in a fast-paced, changing environment.
- Proficient in Microsoft Office 365 applications.
- Experience within customer service environments is beneficial but not essential.
- Experience working with retail, e-commerce, or consumer-focused brands is advantageous.
Please apply below with your CV if you’re interested.
Ecommerce Operations Coordinator in Surrey employer: The Change Partners - Global talent specialists for a connected world
Join a leading global consumer electronics brand as an Ecommerce Operations Coordinator, where you'll thrive in a dynamic and collaborative work environment. With a strong focus on employee growth and development, the company offers opportunities to enhance your skills while working closely with diverse teams to improve the online customer journey. Enjoy the benefits of a supportive culture that values innovation and teamwork, all within a vibrant office setting that fosters creativity and engagement.
Contact Details:
The Change Partners - Global talent specialists for a connected world Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and customer operations space. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s recent projects, especially in D2C operations. Be ready to discuss how your experience aligns with their goals and how you can help improve the online customer journey.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities in fast-paced environments. Highlight any specific tools or methods you use to keep everything on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Ecommerce Operations Coordinator role.
We think you need these skills to ace Ecommerce Operations Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ecommerce and customer operations experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving the online customer journey and how your proactive approach can benefit our D2C Operations team.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple priorities in fast-paced environments. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a tier-1 global brand!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge before the interview. Understand the key trends in online retail and be ready to discuss how they impact customer journeys. This will show that you're not just familiar with the role but also passionate about the industry.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep things running smoothly.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex ideas simply, especially when discussing how you would collaborate with different teams to improve customer service processes.
✨Be Ready to Discuss KPIs
Familiarise yourself with common operational KPIs related to ecommerce and customer service. Be prepared to talk about how you've monitored or improved these metrics in previous roles. This will demonstrate your analytical skills and your commitment to enhancing the customer experience.
